On-site Support EngineerFull Time - Washington DCAbout UsFounded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through ITIL Managed Services and the sale and delivery of Technology Solutions as a Service (TSaaS).Headquartered in Westchester County, NY and with offices throughout the Tri-State Area, we serve Clientele in multiple industries throughout the United States. Our service offering portfolio is comprised of main lines of business rediTech, rediCloud and rediManage. We offer these services with an array of commercial and technological choices for our Clients, ranging from traditional project-based and support services, through complete consumption-based managed services models, inclusive of Private, Public and/or Hybrid cloud-based alternatives.Job DescriptionATSG is currently seeking an experienced On-site Support Engineer to join our Team in enhancing and maintaining our customer environments. The chosen candidate will represent ATSG at a high-visibility professional services client. This position will have the support of the ATSG engineering team as he/she implements and supports recommended solutions for our client.Job ResponsibilitiesFull-time on-site desktop and engineering support for a strategic New York City based clientInstall, support and maintain end-user systems for clientEnsure client environment is operational and available on a 24/7 basisProvide support and troubleshoot customer desktop issuesDocument client systems, configurations, and operational instructions.Work closely with ATSG remote Enterprise Service Desk and Service Delivery Manager to resolve locally escalated tickets.Develop understanding of client environment to facilitate support/ensure reliabilityIdentify areas of improvementWork with ATSG engineering team during new initiatives and projectsQualificationsA minimum of 3 years related experience.Must be able to support and manage a Microsoft Office 365 Solution and related peripheral applications, including Active Directory and Exchange ServerWindows 2012/2016 a mustExperience with Exchange OnlineAnti-Virus and Anti-Spam product knowledgeBackup and data protection product knowledgeBroad exposure to Microsoft Server products preferredLight Cisco Network knowledge and configuration experienceSharePoint Configuration and Administration - Nice to have (big plus) but not mandatoryKnowledge in LAN's, WAN's, and basic network securityWireless LAN experience is a plusBachelor's degree in Information Systems, Computer Science, or related discipline, or the equivalent in training and experienceStrong verbal and written communication skillsTeam player, flexible and a collaborative personality and ability to work independentlyGood project and time management skillsAbility to interact effectively and professionally w/Executives and support personnel alikeStrong Customer Service skills with a passion for client satisfaction an absolute mustWe offer competitive benefits including med/den/vision/life/401(k) and generous PTO.ATSG is an equal opportunity employer.xOZKmRbamK