Consumer Access Technician

Employer
USAJobs
Location
Alexandria, Virginia
Posted
Aug 17, 2019
Closes
Aug 22, 2019
Hours
Full Time
Duties

Summary

This position is located in the National Credit Union Administration (NCUA), Office of Credit Union Resources and Expansion (CURE). This position serves as the Consumer Access Technician. The incumbent will be responsible for carrying out functions related to credit union chartering, charter conversions, bylaw amendments, field of membership expansions and low-income designations.

More than the number of positions listed may be filled through this vacancy announcement.

Learn more about this agency

Responsibilities

As a Consumer Access Technician , you will be responsible for the following duties:
- Review field of membership expansion requests to determine complexity and assignment. Make recommendations to the Consumer Access Director to approve or disapprove non-complex requests.
- Respond to written and telephone requests for information from credit unions regarding charter conversions, field of membership expansions, bylaw amendments and low-income designations.
- Develops and maintain databases to compile, track and generate data for reports.
- Develop, prepare, or update charts, graphs, presentations, narrative information, and other documents for management reports. Ensure accuracy of prepared reports.
- Provide operational, technical, analytical, and statistical support to the division director and the division analysts.

Travel Required

Occasional travel - You may occasionally travel for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • You must be a U.S. Citizen.
  • Suitable adjudication of background/security investigation is required.
  • A probationary period may be required.
  • This position is telework eligible.


Qualifications

You must have one full year of specialized experience equivalent to the next lower grade level in federal service in order to qualify for this position. To qualify at the CU-9 level, you must have one full year of specialized experience equivalent to the CU/GS-7 level in federal service (obtained in either the public or private sectors). SPECIALIZED EXPERIENCE includes all of the following: 1) reviewing applications related to the financial field to determine completeness and compliance with requirements; 2) providing responses in writing and verbally to staff or customers, which included advising on the requirements for requesting action from an Agency/organization; and 3) explaining regulatory requirements to customers.

OR

EDUCATION: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's Degree from an accredited university related to the duties of the position, such as Business Administration/Finance.

OR

COMBINATION: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 2 full years of progressively higher-level graduate education leading to such a degree that demonstrates the knowledge, skills, and abilities necessary to do the work, or LL.B. or J.D., if related.

You must meet the qualifications for this position by the closing date of this announcement. If qualifying based on education, transcript(s) must be attached at the time of submitting your application.

Education

All education must be received by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: ope.ed.gov/accreditation/ .

FOREIGN EDUCATION: Education completed outside the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment.

Additional information

Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position.

SALARY: Pay will be set using NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes a locality rate of 42.87 % for the Alexandria, Virginia geographical area.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at: http://www.sss.gov/ .

This position is in the bargaining unit.

Application of Veterans' Preference: The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher.)

NOTE: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

Shared Certificates: Applicants may be considered for other positions within the agency that require similar qualifications and are in the same series and at the same grade level of this position.

NCUA IS A COMPETITIVE FEDERAL SERVICE AGENCY.

NCUAuses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

For Category Rating: Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement. If you meet the qualification requirements, your application will be placed in one of three categories:

Best Qualified - Applicants possessing experience that substantially exceeds the minimum qualifications of the position.
Well Qualified - Applicants possessing experience that exceeds the minimum qualifications of the position.
Qualified - Applicants possessing experience that meets the minimum qualifications of the position.

To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/10565943 .

The self-assessment questions have been developed to evaluate your competency in the following areas:

  • Accountability
  • Analytical Skills
  • Attention to Detail
  • Computer Skills
  • Customer Service
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Technical Competence
  • Writing


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
NCS/High Risk

Trust determination process
Suitability/Fitness

Required Documents

1. VETERANS' PREFERENCE DOCUMENTS (if claiming veteran's preference):

For 5-Point Preference: DD 214 (member 4 copy preferred, however documentation provided must contain dates and character of service) or if you are currently active duty: an official statement of service from your command.

For 10-Point Preference: DD-214 (member 4 copy preferred, however documentation provided must contain dates and character of service), VA letter and SF-15 for 10-Point preference.

Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters.

2. ICTAP/CTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
Copy of agency notice;
Most recent performance rating; and
SF-50 noting current position, grade level and duty location.
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP .

To apply for this position, you must provide a complete Application Package which includes:
1. Your resume listing work schedule, hours worked per week, pay plan and grade level (for federal positions), dates of employment and duties performed.
2. Other supporting documents:
  • Cover Letter, optional
  • College transcript(s), if qualifying based on education or if a Basic Requirement
  • DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for veterans for consideration under veteran hiring authorities.
  • Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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