Management Analyst

District of Columbia, D.C
Aug 17, 2019
Aug 22, 2019
Analyst, Management
Full Time


The HRS, CLD, Process & Performance Improvement Program is seeking a high-performing, innovative individual that will serve as a Project Manager advancing a wide range of process and performance improvement training and project-based learning initiatives for public sector customers.
Learn more about this agency


  • Apply a wide range of qualitative and/or quantitative process improvement methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.
  • Evaluate education and training program effectiveness using industry standard evaluative methods to measure the program?s impact on performance.
  • Select and apply process improvement problem solving methods and techniques, provide advice on work methods, practices and procedures, and assist the team in identifying the parameters of a viable solution for customer organizations.
  • Clearly and regularly communicate status of assignments, projects, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines for completion.
  • Prepare reports or presentations that highlight the process improvement programs impact on individual and organizational performance utilizing proven methods such as Lean Six Sigma
  • Develop project plans, timelines and resource recommendations for process and performance improvement training and project based learning initiatives to address complex issues in public sector organizations.
  • Manage financial operations to ensure each process improvement project recovers all associated expenses and overhead costs.
  • Develop, brief, and execute process improvement project plans according to milestones, timelines, costs, and scope in IAA/SOO.

Travel Required

50% or less - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. Citizen or National
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Complete the initial online assessment and USAHire Assessment, if required


For the GS-13: You must have one (1) year of specialized experience at the GS-12 grade level or higher in the Federal government performing all of the following duties:
  • Leading and executing projects and initiatives in a cost recoverable or fee-for-service business environment.
  • Utilizing oral and written communication skills to achieve successful outcomes in process improvement project plans, timelines, and resources.
  • Leading multiple process improvement projects, accounts, and reports simultaneously, drafting solutions for potential customer agencies using multiple sources of data including specific agency goals, needs assessments, and analyses.
  • Demonstrating strong attention to detail and problem solving skills utilizing industry best practice process improvement methods (e.g. Lean Six Sigma), to provide the highest level of service to customer agencies.

Applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-12 grade level is required to meet the time-in-grade requirements for the GS-13 level.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


This job does not have an education qualification requirement.

Additional information

Relocation expenses will not be paid.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application:

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed below; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: .

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
  • Accountability
  • Attn to Detail
  • Cust Service
  • Flexibility
  • Influence
  • Integrity
  • Interpersonal Skills
  • Learning
  • Self Mgmt
  • Stress
  • Teamwork

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Special-Sensitive (SS)/High Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Your Resume showing work schedule, hours worked per week, dates of employment and duties performed.
  • Other supporting documents:
    • Cover Letter, optional
    • DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions dated within 120 days; for consideration under Veteran hiring authorities
    • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program(ICTAP)Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  • Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

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