Permit Processing Specialist

Location
Arlington, Virginia
Salary
$39,811.20 - $66,622.40 Annually
Posted
Aug 16, 2019
Closes
Aug 20, 2019
Ref
5316--20A-PHD-SD
Function
Management
Hours
Full Time
Position Information

The Department of Community Planning, Housing and Development (CPHD) is hiring a Permit Processing Specialist to join our IAS-accredited, award-winning Inspection Services Division(ISD). This division is responsible for working with Arlington citizens, contractors, architects, and developers to build and maintain property throughout the County. This customer-service oriented position coordinates and completes the construction permit application and issuance process, and communicates information regarding those permits and building code regulations to the public.

To learn more about ISD please visit our website here.

Specific duties include:
  • Providing excellent customer service for large numbers of incoming calls, emails and walk-in customers;
  • Resolving issues and answering questions related to permit applications, fees, calculation of square footage, construction plans and specifications, and submission requirements with accuracy, efficiency and a positive approach;
  • Communicating information and educating homeowners, developers, architects, engineers, and contractors on the construction code and document requirements for permits and the review, issuance, and inspection process;
  • Reviewing and processing permit applications and issuing building, mechanical, electrical, plumbing, fire permits, and Certificates of Occupancy in compliance with established regulations;
  • Evaluating paper and electronic construction plans for accuracy and ensuring all necessary information is provided for submission and review;
  • Maintaining databases to create permits, and to catalog, track, and manage the flow of customers and documents through the permitting process; and
  • Determining, calculating and collecting fees.

The ideal candidate will have excellent communication skills and have served as part of a team working in a fast-paced multi-cultural office environment, with a busy customer service counter. The employee in this position must be able to set priorities, multi-task and manage time effectively in a fast-paced office.

Selection Criteria

Minimum: Associate's degree in Construction, Engineering, Architectural Technology, or area related to building inspection. PLUS, six months' experience in the building or construction trades industry and/or six months of customer service experience.

Substitution: Additional experience may be substituted for the education requirement on a year-for-year basis.

Desirable: Preference may be given to candidates who demonstrate experience in one or more of the following areas:
  • Delivering customer service to the public and building construction industry stakeholders;
  • Familiarity with permit-processing software;
  • Working with permitting application processes;
  • Reading and understanding plans, construction drawings, and technical construction terminology; and/or
  • Having earned one or more of the following certifications issued through the International Code Council (ICC) and/or the Department of Housing and Community Development (DHCD)
    • ICC Permit Technician
    • DHCD Permit Technician


Special Requirements

Employees must complete the Virginia Department of Housing and Community Development (DHCD) Core Module and Permit Technician Course and obtain ICC Permit Technician certification within 12 months of hire. CPHD will cover the cost of the initial ICC Permit Technician test and the required DHCD courses.

Additional Information

Work hours are 8:00a.m. - 5:00p.m., Monday - Friday. Attendance is required when the office is open to the public.

This is a Limited Term position for the duration of up to two years. Employee is eligible to receive most benefits including sick, vacation leave, and health insurance.

Please make sure to include details of all relevant work experience on your application and complete the Supplemental Questionnaire in its entirety. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Candidates who already possess an ICC Permit Technician certification and have 18 months of full-time experience in the building or construction trades industry are eligible to be hired as a Permit Processing Specialist II. The salaries for these positions are as follows:

Permit Processing Specialist I: $39,811.20 - $60,840.00
Permit Processing Specialist II: $43,617.60 - $66,622.40

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.

01

Do you possess an Associate Degree (or higher) in Construction, Engineering, or Architectural Technology or area related to building inspection?
  • Yes
  • No


02

How much full-time experience do you have providing customer service at a front counter or office environment in the building and construction trades industry or related area? Specific details of this experience must be included in your application for full credit.
  • None
  • Less than 6 months
  • 6 to less than 12 months
  • 1 to less than 2 years
  • 2 years or more


03

Please describe your experience in the Building or Construction trades industry? if not applicable put N/A

04

Which of the following do you have experience doing? Please check all boxes that apply.
  • Delivering customer service to the public and building construction industry stakeholders
  • Familiarity with permit-processing software
  • Working with permitting application processes
  • Reading and understanding plans, construction drawings, and technical construction terminology
  • Not Applicable


05

Indicate the tasks you performed when processing permits by checking all that apply.
  • Reviewing permit applications for completeness
  • Calculating appropriate fees
  • Ensuring permit compliance with established regulations
  • Issuing appropriate permits
  • None of the above


06

Please indicate the types of customer service you have provided to the public. Please check all boxes that apply.
  • Collected fees for services provided
  • Responded to customer inquiries and/or complaints via telephone
  • Responded to customer inquiries and/or complaints via email
  • Explained policies and procedures
  • Explained regulations and/or code requirements to non-industry customers
  • Explained permit and/or application requirements
  • Handled a large number of customers in person or via telephone
  • Explained laws or legal requirements
  • Explained inspection procedures or requirements
  • I have no experience providing customer service


07

Please indicate if you possess any of the following valid certifications:
  • ICC Permit Technician
  • DHCD Permit Technician
  • None of the above


Required Question

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