Pc Replacement Technicians (multiple Temporary Positions)

Arlington, Virginia
$43,617.60 - $93,267.20 Annually
Sep 20, 2019
Sep 24, 2019
Specialty Trades
Full Time
Position Information

These are full-time, limited duration positions expected to last for approximately 6 months to one year.

Arlington County is currently seeking multiple temporary technicians to provide entry to junior-level technical support on a variety of County-wide infrastructure systems, applications and hardware to County employees, the County Board, and County facilities in support of a large-scale PC replacement project. Support efforts will be provided in response to calls, emails, and walk-in requests.

Specific duties include:
  • Receiving, analyzing, resolving, and/or appropriately escalating problems from users;
  • Providing support to users of existing and newly-installed hardware, operating systems, applications and mobile-based technology;
  • Installing, configuring and maintaining hardware, applications, and peripherals in support of the County's business operations and needs;
  • Performing administrative duties and providing accountability as related to the operation and maintenance of systems, hardware, and software covered under the PC replacement project;
  • Analyzing reported problems through use of remote tools to identify the source of problem;
  • Monitoring system operations to detect user errors or inappropriate use of systems, advising users on more appropriate use or efficient procedures;
  • Troubleshooting issues on desktops, laptops, printers and mobile devices; and
  • Training other technicians in new technology including appropriate use, practical applications and following up to ensure effective use.

Selection Criteria

Minimums: Associate's Degree in computer science or other directly-related field plus one year experience providing user support in an MS Office/Windows environment.

Substitution: Coursework at a recognized, accredited computer learning school may be substituted for part of the requirement.

Special Requirements

Positions in this class require certain professional certifications within specified timeframes, including:
  • HDI Help Desk Analyst within 12 months of entry into class.
  • HDI Customer Support Specialist within 12 months of entry into class.
  • MS Office Specialist within 12 months of entry into class.
  • Microsoft Certified Professional in XP or current operating system within 18 months of entry into class.
  • A+ Certification (Core Hardware and Operating Systems) within 18 months of entry into class.
The applicant must possess, or obtain by the time of appointment and maintain, a valid motor vehicle operator's license from the applicant's place of residence. If the applicant possesses or acquires a license, the applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Additional Information

Work hours are Monday through Friday 8:00 a.m.- 5:00 p.m. The employee will report to 1400 N. Uhle Street but will need to respond to various County buildings in support of the Replacement Program.

The official title for these positions is a Staff Infrastructure Support Specialist

Note: This position is listed as "open continuous." Interested applicants are advised to submit their applications as soon as possible. Applications will be reviewed and qualified applicants referred on a continuous basis. Interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. The application process will close when the position has been filled or when a sufficient number of qualified applications have been received.

These are full-time, limited duration positions expected to last for approximately 6 months to one year.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please list any coursework related to the position below.


Please describe your experience in providing user support in an MS Office/Windows environment.

Required Question

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