Maintenance Dispatcher/work Coordinator

1 day left

Arlington, Virginia
$39,811.20 - $60,840.00 Annually
Aug 16, 2019
Aug 22, 2019
Program Manager
Full Time
Position Information

The Department of Environmental Services is hiring a Maintenance Dispatcher/Work Coordinator to support the Facilities Maintenance section which is responsible for the maintenance, repair, and physical plant operations in 90 County owned facilities.

This employee schedules facilities trades staff for work on a 24 hours, 7 days per week basis. The work involves the use of the internet, email, mobile devices, Enterprise Asset Management (EAM) maintenance software, and Microsoft Office applications.

Specific duties include:
  • Receiving, recording, tracking, and distribution of daily maintenance work orders;
  • Prioritizing and assigning work orders to appropriate units, and contracted vendors;
  • Monitoring work orders closed by staff in the field for accuracy of content, materials used, quantity and cost;
  • Operating two-way radios, telephones; mobile devices and e-mails to communicate with staff and to perform dispatching functions;
  • Using JBG Smith Connect and maintenance software to track incoming and outgoing work requests and to assign work orders to staff via mobile devices;
  • Taking appropriate action by prioritizing work requests from staff and customers and responding to telephone calls, faxes, and e-mail requests for repairs and maintenance services;
  • Using Microsoft Office functions to create reports and maintain/update spreadsheets;
  • Following up with customers, contractors, and staff daily regarding status of work orders, parts on order and customer feedback; and
  • Informing customers of expected arrival times of contractors and employees to the site and keeping management informed of discrepancies or missing asset information in the maintenance software.
The employee reports to the Facilities Maintenance Section Supervisor and works under the direction of the Lead Dispatcher.

Selection Criteria

Minimum: High school diploma or the equivalent plus considerable full-time experience performing progressively responsible administrative support functions. Some of this experience must be in dispatching service requests in a trades based environment.

Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: 2 years = six months of experience; 4 years = one year of experience. Education may not be substituted for the one year of specialized experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • Using a computerized work order system;
  • Dispatching using two-way radios, phone and pagers;
  • Dispatching for an HVAC service company or in a contracting company environment; and/or
  • Using MS Word and Excel.

Special Requirements

Employee must be available for call back after assigned hours as needed.

Additional Information

Work Hours: 7:00 a.m. to 4:00 p.m., Monday through Friday with availability for call back after assigned work hours as needed.

The official title of this position is Administrative Technician I.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


This position requires a combination of education and experience. Which of the following describes your education and experience:
  • High school and at considerable full time, progressively responsible administrative support experience
  • At least 30 semester hours (45 quarter hours) and 18 months of experience of experience as above
  • BA in Public or Business administration, (or closely related discipline) and 6 months of experience
  • Not a High School grad but have sufficient experience to substitute on a year to year basis
  • None of the above


How much experience do you have in dispatching service requests in a trades based environment?
  • None
  • Less than 6 months
  • 6 to 12 months
  • 1 to 2 years
  • 2 to 3 years
  • 3 years or more


For which of the following do you have experience?
  • Using a computerized work order system
  • Dispatching using two-way radios, phone and pagers
  • Dispatching for an HVAC service company or in a contracting company environment;
  • Using MS Word and Excel
  • None of the above


Describe your experience dispatching service requests in a trades based environment.


Describe your experience using a computerized work order system.


Describe your experience using MS Word and Excel.

Required Question