Senior Manager, Cloud Operations
The Senior Manager of Cloud Operations is responsible for delivery of cloud-hosted services. Reporting to the Director of IT Operations, this position will manage cloud-based initiatives with direct oversight of the projects, operations, and procedures required. Responsibility for availability and performance of cloud-based systems will be the core of this role. Collaboration with the Security teams to ensure security of the environment is critical. Leadership in optimizing the efficient delivery of solutions will be an essential component of the role. Day to day operational oversight will include direct management of the Cloud operations team that is responsible for providing engineering support and implementation services. In addition to being focused on day to day service delivery, ensuring compliance to best practices and legal and industry standards (ie ISO27001, SOC 2) is a key requirement of this position. Development and maintenance of documented procedures is a significant function of this role. Areas of technical responsibility include: Data Center Operations ITIL-based Service Delivery Service Availability and Performance Standard report generation and distribution Automation Monitoring and Alerting Change Management Cloud Engineering and operations Managing costs within budget Asset management Responsibilities Ensure that the core mission of availability, security, and performance drives team activities Oversee the operations of our infrastructure team managing an extensive containerized AWS/Azure/OCI environment Ensure that management is actively informed of hosted/cloud operational activities. Develop infrastructure strategy and structure that enables innovation and seeks to leverage technology trends that can create business value consistent with the company's requirements and expectations Support end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement Work with other internal groups to develop, disseminate, and maintain best practices in support of operational excellence and standards compliance Partner with colleagues to drive infrastructure operations and cloud initiatives Work closely with multi-team technical resources and stakeholders to ensure systems function and that outages are dealt with rapidly and effectively Identify, implement and monitor Key Performance Indicators (KPIs) to ensure alignment with both client and internal SLA?s and to raise the bar on current performance metrics and stakeholder/customer satisfaction Drive continuous improvement and introduction of ?best practices? into all areas of process, metrics, and performance Proactively establish and maintain positive working relationships with all stakeholders, vendors and third party organizations Serve as the cloud subject matter expert who provides strategy and architecture recommendations for the organization and leadership. Oversee the cloud program from both a technical and non-technical perspective, managing a team of cloud engineers and their deliverables. Develop and document the framework for technical standards within the cloud platform. Coordinate with other IT teams in the environment to bring about technical transformation and adoption of Cloud platform. Propose cloud-related optimizations and best practices to improve reliability, performance and cost. Create tools to automate repetitive tasks. Keep abreast of Cloud computing trends and emerging technologies 8 years of experience required in the Information Technology field 3 years of experience leading Infrastructure or Data Center teams required 3 years of experience managing and developing technical team members Leadership Skills: A self-starter who can excel in a team environment of an aggressively growing and dynamic enterprise. A nonpolitical team player who can build credibility with the leadership team and with all the IT personnel staff within the division and headquarters. It is essential that this individual can personally solve problems, coach others, step up and take decisive action to rectify any divergences and can work in a matrix environment. Detail-oriented approach to work, highly organized, and effective communications skills in both an oral and written format. Significant experience in solutioning, architecting, designing, migrating and operating a cloud environment. AWS deployment and support knowledge required while other public cloud deployment knowledge a plus Must have strong hands on data center and IT infrastructure architecture and design experience Knowledge of network and access security a plus. Must have solid experience with Linux/Unix variants. Proven experience in IT infrastructure strategic planning and delivery Demonstrated project management and delivery experience Experience managing key vendor relationships with demonstrated benefits to the business through strong relationship management Passion for automation Experience managing a senior technical team Demonstrated focus on continuous improvement and quality in IT delivery, support and compliance. Experience with configuration management tools such as Ansible, Chef, Puppet. Experience in incident and problem management including timely problem identification, successful resolution and root-cause analysis. Is a strong self-starter, operationally-focused, has a holistic data perspective, is a problem-solver Education and Training Bachelor's Degree in an IT related field or comparable experience.