Assistant Director, Office of Financial Institutions and Business Liaison

Washington, D.C
Aug 14, 2019
Aug 22, 2019
Executive, Director
Full Time


This position is located in the Consumer Financial Protection Bureau, Division of External Affairs. The incumbent leads the Office of Financial Institutions and Business Liaison, which is responsible for developing, implementing and coordinating the CFPB's outreach effort to bank and nonbank trade associations, individual financial institutions, and relevant think tanks.

See our tips on the application process and printable checklist to ensure each step of the application is completed.

Learn more about this agency


As the Assistant Director, Office of Financial Institutions and Business Liaison, you will:
  • Establish and maintain institutional relationships with target Bureau stakeholder groups and serve as an accessible Bureau-wide repository of information on bank and nonbank trades and financial institutions and their representatives.
  • Formalize and execute a CFPB strategy plan to bank and nonbank trades, including small businesses, community banks, credit unions, individual financial institutions and think tanks through information sharing, outreach and engagement.
  • Develop periodic reports or readouts to the Bureau in connection to the views, perspectives, trends and practices among significant individual financial institutions and bank and nonbank trades.
  • Implement a team vision, with goals and objectives that are communicated to staff and aligned to CFPB strategic objectives.
  • Set organizational tone and direction. Create and model an environment that fosters and sustains diversity, knowledge sharing, strong communications, and consensus building.

Travel Required

Occasional travel - occasional travel may be required

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or U.S National
  • Public Trust background investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.


To qualify for this Executive-level position, you must have substantial specialized experience, which is defined as:
  • Demonstrated experience in a leadership role in business/industry relations for a regulatory agency or compliance organization OR in government relations for a business/industry entity; AND
  • Direct experience with consumer financial issues in a senior leadership role in planning, directing, developing, evaluating, implementing and managing outreach programs to financial services trade associations and institutions; OR
  • Extensive experience with and knowledge of financial services policy, markets, regulatory laws and framework. This experience must demonstrate a deep understanding of the perspectives and priorities of a diverse array of financial services industry participants as well as relationships with their representatives; AND
  • Strong communication, strategic thinking, and management skills.


Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
-Ethics: Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at .

- A one year probationary period may be required.
- A one year supervisory or managerial probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
-File a Public Financial Disclosure Report (OGE Form 278e) within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If found minimally qualified, you MUST submit a separate, concise essay (no more than 5 total pages), that address your experience applying the 4 Executive Competencies to manage and achieve the goals of the organization. The Competencies are:
  • Managing and Inspiring High Performance - Manage employees in a fair manner while defining clear work expectations aligned with goals; plan and delegate work in alignment with team member skills and provide assistance, direction, constructive feedback, and support to staff; monitor progress and deadlines, ensuring work quality, responsiveness, and timeliness; contribute to team efforts and share credit for accomplishments; and, adhere to performance management guidelines.
  • Accountability - Demonstrate through words and actions integrity, trust, and a commitment to serve the public; understands the Bureau's mission, why the agency exists, and how own and others' roles contribute to success; honors commitments; take responsibility for own actions and the work of the team; model ownership of problem solving; and, comply with external rules and regulatory requirements.
  • Demonstrating and sharing expertise - Make and communicate decisions in alignment with established practices and protocols. Stay current with and appropriately applies expertise; ensure staff have access to expertise; share subject matter guidance; apply expertise to ensure work is sound, aligned with objectives, and meets requirements; uses expertise to evaluate the adequacy of work and identify sound opportunities for improved consumer protection; uses expertise to identify improvements; applies best practices in diversity and inclusion strategies, systems, policies, etc.; and, maintains an understanding of the wide diversity that exists among consumers and utilizes this knowledge to apply technical expertise to service the full range of stakeholder needs.
  • Managing Quality Results - Provide work that is responsive to stakeholder or mission requirements and collects and acts on feedback/data to improve quality, efficiency, or responsiveness. Anticipate stakeholder needs and proactively addresses them to resolve concerns and balances stakeholder requests against capacity.

The essay should include where and when the qualifications were obtained, and the organizational setting in which the experience was acquired (e.g. organization size, level, and assigned fiscal resources). A panel of Subject Matter Experts (SME's) will assess each response to determine best qualified applicants for the position. A representative from the Office of Human Capital will contact you if you are found minimally qualified, and you will have 48 hours to submit your narrative.

You may submit your narrative with your application, simply attach your narrative under the ‘cover letter' or a Narrative Response attachment category link before submitting your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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