Aerotek's client is searching for a Customer Service Representative. Call center experience is highly preferred. Experience is a health care call center is a huge plus. Please apply.Position Summary: The CSR position is a professional position that answers incoming customer inquiries from Health care members, providers and internal stakeholders. Customer inquiries can be received via Calls, letters and/ or other electronic means such as Skype or chat. This key position actively works to listen and comprehend questions, offer accurate information, resolve problems, professional respond to all inquiries and comprehensively document the customer interactions in customer service database(s). This position requires strong communication skills both verbal and written, good problem solving skills, a professional demeanor with consistent and timely attendance.Working with call center management, QA and our dedicated training team(s), the CSR will stay updated on product, compliance and service offerings, remaining knowledgeable and informed of all policies. This position provides feedback on the efficiency and opportunities regarding the customer service processes.Upon completion of training, CSR must be able to demonstrate competency and mastery of the various Health care databases and tools required as part of the CSR position. Additionally, the ability to consistently adhere to work schedule including during weather events is a must.To successfully complete probationary period with CSR1 position must have solid working knowledge of supported medical plan and the systems being able to demonstrate competency navigating and resolving member inquiries, claims issues, denials and adjustments and provide accurate and understandable explanation to members.About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.