ServiceNow System Administrator / Developer

Washington, DC
Sep 09, 2019
Sep 18, 2019
Full Time
Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The ServiceNow Administrator/Developer is a senior technical resource that possesses advanced administration capability and designs, builds, and customizes ServiceNow applications and services.

The Administrator/Developer works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle.

  • Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform
  • Leads ServiceNow maintenance, upgrade planning and administration
  • Designs and develops new ServiceNow workflows and processes
  • Provides accurate estimates of release level of effort
  • Takes ownership of complex business requirements and works them to completion
  • Manages and resolves incidents against ServiceNow applications
  • Incident resolution
  • Provides mentoring and guidance for ServiceNow Administrators

  • Scripting - JavaScript - Web Services - HTML - CSS - Jelly
  • Enterprise and/or IT Service Management
  • Advanced System Administration Experience
  • Database configuration/administration within ServiceNow
  • Strong requirements gathering experience
  • Strong analytical skills
  • Ability to communicate complex processes and workflow to all audiences
  • Ability to work independently

  • Bachelor's degree in computer science, equivalent field, or equivalent experience.
  • 4+ years of ServiceNow administration/configuration.
  • Proficiency in JavaScript or similar language.
  • Familiarity with IT Service Management practices (ITIL)

Preferred Certifications
  • ServiceNow System Administration
  • ServiceNow Advanced System Administration
  • Scripting in ServiceNow
  • ITIL v3 Foundations