DeCA Support Technician- Tier 2

Germantown, MD
Aug 12, 2019
Aug 22, 2019
Specialty Trades
Full Time
Job Summary/Company:

Are you a team player, who can also work independently and efficiently? We are looking for multiple Support Technicians (Tier 2-4) who will work in a fast-paced 24x7x365 help desk environment while providing technical hardware support and troubleshoot hardware/software related issues over the phone and via email. If you have at least 2 years of public sector help desk experience and want the opportunity to develop your expertise with unknown hardware/software issues, reach out to us and apply today!

  • Monitor open cases involving customer inquiries/complaints
  • Gather information from a wide range of sources to troubleshoot unknown solutions
  • Utilize order system to acquire replacement parts for the client
  • Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry senior staff
  • Screen, categorize, and resolve data integrity issues
  • Follow standardized departmental policy and procedures for diagnostic, troubleshooting, and problem solving under the direction of senior staff

Qualifications/Background Profile:
  • Position requires an Active or Interim Secret clearance
  • 2+ years of experience Help desk or related field
  • Understanding of Windows 7, 10, and other Windows Applications
  • Experience with Linux/SQL/Remedy
  • Knowledge of LAN, WAN, IP protocols, VPN connections, and Active Directory
  • Experience with Base Systems such as: QuickBase and Confluence, and ticket systems such as ServiceNow, Remedy, or JIRA
  • Exposure with technologies such as Hadoop, Postman, Swagger tools, JSON Log Reading, and RESTful Services is a plus!

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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