Network Operations Generalist II

Freddie Mac
Reston, VA
Aug 12, 2019
Sep 27, 2019
Full Time
The Network Operations Generalist II will be part of the Network and Security team within the Information Technology Division. The Network Operations Generalist II is responsible for analyzing, installing, configuring, maintaining and repairing of network infrastructure and application components.

Your Work Falls into Three Primary Categories:

Project Support

  • Engage Information Security and Business areas. Partner with Information Security and Business areas to support technical solutions to complex business issues that align with target state architecture and conforms to corporate best practices.
  • Business Communication. Engage with internal teams, project teams and business areas to discuss issues and document or explain technical solutions in a simplified meaningful way.

Maintain and Sustain
  • Understand Business Requirements, participate in Requirements Analysis, when required, and support complete network solutions based on Requirements and Architecture.
  • Understand and advocate Network and Security standards. Reference architectures and support robust/scalable/secure Network and Security infrastructure.
  • Provide technical guidance, perform product installation, upgrades and certifications, implementation plans, deployments and troubleshooting support.

Support Operations
  • Diagnose, solve and provide root cause analysis for hardware and network related issues.
  • On-call on a rotation schedule but also be available to assist Network Operations during major issue or outages.
  • Coordination with other teams for the design, build and production readiness of Network and Security infrastructure solutions supporting mission critical production environment


  • College Degree or Equivalent experience.
  • Typically has 2-4 years related experience.
  • Experience with Cisco networks (including Nexus), monitoring, testing and troubleshooting.
  • Software Skills: MS Project, MS Excel, MS Power Point, MS Word, MS Visio

Key to Success in this Role
  • Works under minimal supervision.
  • Team player.
  • Strong written and oral communications skills.
  • Proactive in nature with customer satisfaction as primary goal.
  • Innovative in providing solutions, likes to take on challenges with calculated risk.
  • Quick learner of new technologies and tools.

Top 3 Personal Competencies to Possess
  • Customer Focus - Engage with internal business partners to learn and deliver on their needs.
  • Partnership - Align with IT partners on an operational level to support changes to their environments and support break/fixes.
  • Drive for Execution - Focus on results that meet the business and corporate needs and moves the company to its future desired state.

Preferred Skills

Preferred Skills
  • Cisco CCNA or higher.
  • AWS
  • eVPN
  • Arista
  • InfoBlox DHCP and DNS
  • Cisco Wireless, ISE or Prime Infrastructure.
  • Palo Alto F/W
  • Cisco ASA
  • Z-Scaler

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.