A testing software company is searching for a person to fill their position for a Remote Senior Technical Customer Support Engineer.Candidates will be responsible for the following: Supporting and taking ownership of ad-hoc projectsManaging support cases to enable fast resolution of inbound requestsOwning and managing escalations from our customersApplicants must meet the following qualifications:Proven track record in managing complex escalationsAt least 5 years of continuous experience in technical support or technical account management positionPossess strong technical experience with contact center technologies