An entertainment experiences company has a current position open for a Telecommute Customer Support Specialist.Core Responsibilities Include: Being professional, courteous, and empathetic to fansCovering real-time, remote fan support via chat, SMS, email, and phoneCoordinating with on-site Ambassadors during event nightQualifications for this position include:Bachelor's degree or equivalent2+ years of progressive work experience in customer service, liberal arts or customer communicationsExcellent written and oral English communication skills, with impeccable attention to detailAbility to empathize with, and clearly understand, the customer's needsA good sense of humor to engage fans in conversationAll other requirements necessary for this position