Quality Assurance Manager (senior Social Services Supervisor)

Location
Fairfax, Virginia
Salary
$72,032.27 - $120,054.06 Annually
Posted
Aug 10, 2019
Closes
Aug 31, 2019
Ref
19-01747
Hours
Full Time
Job Announcement

The Quality Assurance (QA) Manager for Adult and Aging is responsible for quality assurance activities in the division. Ensures compliance with local, state, and federal requirements for service delivery, data collection, and reporting. Performs a range of professional level activities to design, implement, manage, and integrate a formal and structured quality assurance system for all program areas in the division. Prepares written reports and provides feedback and recommendations on findings of monitoring processes. Works with management to revise policies and procedures as necessary. Supervises staff development and training for the division, supervises the division's IT staff and the manager for the Home Care Program.

Illustrative Duties

  • Provides management and administrative oversight of non-direct or direct service functions impacting multiple programs within a program area or division.
  • Provides direction and guidance for a specialized social work function.
  • Provides administrative and clinical supervision to social work project teams.
  • Ensures acceptable levels of quality and quantity in the delivery of services.
  • Communicates performance expectations and monitors performance and outcomes of staff against the goals and objectives of the program.
  • Participates in strategic planning and the development and integration of programs goals, policies and procedures.
  • Participates in budget development and resource allocation and development of new funding sources.
  • Oversees information technology functions within a large program area to ensure priorities are addressed and to eliminate duplication of efforts.
  • Oversees quality assurance, program monitoring, and evaluation of direct service functions.
  • Serves as program or division point of contact and liaison with internal administrative staff to coordinate and prioritize work among multiple direct service programs.
  • Develops, coordinates and oversees strategies, communication tools and networks to support integration of services.
  • Oversees or participates in the evaluation of changes in demographic data, political and economic conditions, and trends in order to identify service gaps and oversees or participates in work groups to modify service delivery, develop new programs, and to set priorities.
  • Establishes and maintains relationships with community organizations and other human services agencies to develop and maintain knowledge of community needs and assists with the development and delivery of services to meet identified needs.
  • Participates in the development of performance measures for the programs and evaluates program effectiveness.
  • Reviews legislation and regulatory requirements to assess impact on programs.
  • Directly supervises program or division analysts and/or other non-direct service staff.
  • Directly supervises direct service staff.
  • Leads or participates on work groups relevant to the program area.
  • Works with training team and staff representatives to implement training programs to assist staff to meet professional standards in their job performance.
  • Participates in intra and interagency and community based work groups and task forces.
  • Prepares or oversees preparation of narrative and statistical reports documenting the work or the program area or division.


Required Knowledge Skills and Abilities

  • Extensive knowledge of the principles, methods and problems of organization and management.
  • Extensive knowledge of current social service problems and methods/approaches to address them.
  • Thorough knowledge of the principles and practices of social work and casework supervision;
  • Knowledge of business process re-design methodologies.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to use automated technology.
  • Ability to maintain professional ethics and confidentiality of client information.
  • Ability to establish and maintain effective working relationships with a variety of individuals.
  • Ability to plan and direct the work of professional staff.


Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor's degree, plus five years of increasingly responsible, directly-related professional experience in the social services or human services field. A master's degree in a related field may be substituted for one year of the required experience.

NECESSARY SPECIAL REQUIREMENTS:
Appointee must complete a criminal background check and a check of the Child Protective Services Registry to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:
Master's degree in a human services field.

PHYSICAL REQUIREMENTS:
Sufficiently mobile to attend meetings and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

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