Door Attendant

Location
Washington, DC
Posted
Aug 10, 2019
Closes
Sep 09, 2019
Ref
843
Function
Administrative
Industry
Nonprofit
Hours
Full Time
About the Organization:

The John F. Kennedy Center for the Performing Arts ("The Kennedy Center") is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

The Kennedy Center, which opened on September 8, 1971, is located on 17 acres overlooking the Potomac River in Washington, D.C. The Center continues its efforts to fulfill President Kennedy's vision by producing and presenting an unmatched variety of theater and musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages.

Job Description:

The Door Attendant is responsible for providing a positive first impression of the Kennedy Center. Door attendants are expected to offer the highest level of customer service possible to patrons, donors, visiting artists, artist management, guests, and any other member of the public or administration they may encounter. Door attendant ushers are also responsible for providing personalized service to patrons and visitors with disabilities, and are critical to the Center's overall security and safety of its visitors.

Duties and Responsibilities:
  • Politely greeting and assisting patrons with exiting and entering their vehicles.
  • Providing patrons and drivers with directions throughout the nearby area and beyond.
  • Providing assistance to patrons with accessibility needs, including retrieving Kennedy Center wheelchairs for people who need one.
  • Escorting patrons with accessibility needs to the appropriate theater, box office, gift shop, restaurants, and elsewhere throughout the building.
  • Must be aware of, and follow, the proper procedures for assisting patrons from the plaza and throughout the Center.
  • Be aware of all performances and special events at The Kennedy Center during assigned work shifts.
  • Answering patron questions in regards to tickets, show times, and theater locations.
  • Demonstrate an in-depth knowledge of all venues within the Center and a thorough understanding of evacuation procedures from all points within the Center.
  • Knows the protocol and has the ability to respond to any emergency situation.
  • Remain at assigned post throughout the shift unless taking an assigned break.
  • Work well with other Doormen Ushers to provide an efficient team, and the best service.
  • Communicate well with Supervisor, Kennedy Center staff members, security officers and other Doormen.
  • Other duties as directed.


Key Qualifications:
  • Formal training beyond a high school diploma of 6 months to one year's duration or equivalent desired. Recommendation of Usher Services, successful completion of usher orientation, Doorman training, and Accessibility training including general knowledge and safety/security.


Minimum Skills and/or Knowledge Required:

Experience within the Kennedy Center and customer service:
  • Knowledgeable of all theaters, venues, and surrounding areas
  • Must be aware of, and follow, Kennedy Center customer service standards.
  • Manages difficult or emotional customer situations; responds promptly to guest needs and questions; responds to requests for service and assistance;
  • Excellent communication and "people skills".
  • Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
  • Work with a wide variety of personalities in the execution of events
  • Flexible work schedule. Evening, weekend and holiday work is required.
  • General theater knowledge helpful.
  • Ability to read small print.


Physical Demands:

Must have the ability to remain in one location for long periods of time, be able to stand for long periods of time, be able to move up and down stairs, be able to descend/ascend ramps and inclines/declines, and be able to open vehicle doors. Must be able to provide visitor assistance as needed, including providing directions and accessibility assistance. Close concentration, visual attention and need for manual dexterity. Able to push and maneuver a patron in a wheelchair throughout the Center.

Work Environment:

Will be working in a fast-paced, busy environment with environmental conditions such as low-to-high noise levels, varying heights, varying light conditions, varying weather conditions (including rain, snow, and extreme cold and heat) and a wide variety of people.

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