Dir of IT Support Services

Fredericksburg, Virginia
Commensurate with Experience
Aug 09, 2019
Aug 23, 2019
Full Time

Dir of IT Support Services

Position Details

Classification Information

Agency Name & Code University of Mary Washington, 215

Role Title Faculty-Professional

Pay Band / Salary Grade 4

Employee Class AF


Position Information

Working Title Dir of IT Support Services

Position Number FA0378

Anticipated Hiring Range Commensurate with experience

Position FLSA Exempt

Level Indicator Manager

Organizational Objective / Goal

The Information Technology division provides computing and communication services to the UMW campus  community. Our mission is to provide the technical infrastructure, information resources, and services that  advance the university’s strategic goals; enhance instructional technology, teaching and learning; promote  effective and efficient work processes; and support information decision making and institutional reporting.

General Description of  Position

The Director of IT Support Services will manage comprehensive computer support to all areas of the  university. Leads, plans and oversees Help Desk operations, delivering configuration, installation,  troubleshooting, and support of desktop and A/V hardware and software.

Required KSAs / Competencies / Qualifications to successfully perform  their work

- Exceptional verbal and written communication skills.

- Personnel management skills.

- Must be able to advance technology initiatives and promote an outstanding technology customer service  image.

- Must have knowledge of technology management best practices.

- Project management.

Preferred KSA's / Competencies / Qualifications to successfully perform the work


Required Education Bachelor’s Degree

Required Experience - Experience supervising technology support staff.

- Experience assessing user computing needs.

- Experience managing or coordinating installation of desktop computers and A/V technology.

- Experience as a project manager or project team lead.

- Must be able to demonstrate an advanced level of proficiency supporting computer hardware and software,   including MS Windows 10, MS Office, MS Outlook, MS Active Directory, Apple Mac OS, desktop  computer  hardware repair, desktop computer OS imaging systems, desktop computer asset tracking systems, desktop  computer security, Help Desk ticketing systems.

Preferred Education - Master’s or Bachelor’s degree in a technology discipline.

Preferred Experience - Experience managing technology helpdesk operations and lab/classroom support in a college or university  setting.

- Experience with Dell Kace ticketing system.

- Experience with virtual desktop or lab environments is highly desirable.

- MS Office 365

- Network routing and switching

Required Licensure N/A

8/9/2019 University of Mary Washington Applicant Portal | Dir of IT Support Services | Print Preview

https://careers.umw.edu/postings/9293/print_preview 2/2

Preferred Licensure - ITIL Foundation or HDI Support Center certification.

- Project management

Statement of Economic Interest


Posting Details

Posting Details

Job Category Administrative Professional Faculty

Posting Date 08/01/2019

Close Date 08/23/2019

Open Until Filled No

Special Instructions for  Applicant

Additional Applicant  Instructions

The University of Mary Washington accepts only completed online application and related materials. Faxed,  mailed, or emailed applications or documentation will not be considered. Employment offers are contingent

upon the successful completion of criminal background checks. If  accommodations are requested either  before or at the time of the interview, please contact the Recruitment Office at 540-654-1238.

AAEEO Statement The University of Mary Washington is an equal opportunity employer committed to creating and supporting a  diverse and inclusive work and educational community that is free of all forms of discrimination. This  institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender  identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual  orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff,  constituents and programs, believing that these qualities are foundational components of an  outstanding  education in keeping with our mission. The university is interested in candidates whose experience and  qualifications support an ongoing commitment to this core quality.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae

2. Cover Letter

Optional Documents

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