Application Support Technical Lead

Freddie Mac
Reston, VA
Aug 08, 2019
Sep 12, 2019
Full Time
The Application Support Technical will be expected to provide technical guidance and leadership as well as creative solutions to solve interesting problems. Our team engineers and supports data and reporting focused tools. This position is responsible for the day to day planning, deployment and delivery of COTS and FOSS tools in on premise, colocation facility and cloud native environments.

Your Work Falls into Three Primary Categories:

Support and Operations
  • Support COTS/FOSS tool standards, reference architectures and infrastructures.
  • Provide technical guidance, develop design documents, support product deployments, upgrades and troubleshooting support.
  • Work closely with technology and business stakeholders to understand goals, determine tool requirements, design and implement solutions to meet business objectives, IT strategic initiatives, corporate and regulatory requirements.
  • Support the operations and engineering of tools and infrastructure
  • Stay current with developing technologies, emerging tool landscapes and predict impact of changing technologies.
  • Ensure consistent delivery of superior technical solutions.
  • Communicate effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
  • Develop innovative automation strategies for day-to-day work.
  • Take part in analyzing and developing reporting strategies.

  • Nurturing of junior engineers will be required.
  • Support the retention and growth of existing talent.
  • Strong communication to keep leadership informed and aware.
  • Be a role model and technical mentor to the junior and midlevel engineers, work alongside a highly collaborative, open minded, technology savvy and dedicated team members.

  • Problem solving with repeatable processes.
  • Develop SOPs and run books to promote successful operations.
  • Ensure processes reflect our technical obligations of system uptime and performance.
  • Presentation of metrics and other attributes to convey accomplishments.


  • Typically has more than 8 years of technical experience
  • Bachelor's degree or equivalent work experience
  • 3+ years of experience as a project manager and/or with a DevOps team
  • Proficient in at least one programming language
  • Familiarity with Agile and other project methodologies
  • Strong desire to learn new tools and technologies

Keys to Success in this Role
  • Self-starter and self-motivated
  • Ability to work and collaborate effectively in a team environment
  • Sense of urgency and able to apply a risk-based approach to prioritize work.

Top 3 Personal Competencies to Possess
  • Leadership - Set and execute upon a clear vision, strategy, and/or goals
  • Seek and Embrace Change - Continuously improve work processes rather than accepting the status quo
  • Growth and Development - Know or learn what is needed to deliver results and successfully compete

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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