Coordinator, Professional Learning Services

Washington D.C.
Comprehensive benefits package
Aug 07, 2019
Sep 11, 2019
Career Level
Entry Level
Full Time

Position Summary:  The Coordinator handles logistics, registration, and materials development for Professional Learning Services (PLS) programs and projects. Enrolling over 1,000 participants a year, this position supports a portfolio of full-length synchronous e-learning courses, asynchronous e-learning courses, and other NAFSA online learning offerings. 

Major Functions and Responsibilities

Coordinate program information, management, and enrollments for PLS programs, including NAFSA Online Learning (45%)

  • Input program data into databases, learning management systems (LMS), and other software platforms.
  • Answer potential participant inquiries about program registration or content and provide a high level of customer service and support.
    • Manage registration for programs; collaborate with external companies or internal Web Services unit to coordinate online registration.
    • Create participant rosters, as well as compiling and disseminating reports and statistics.
    • Provide participants preparatory materials per program design.
  • Identify opportunities to automate customer service and administrative tasks as well as improve program production processes.
  • Maintain program statistics and data analytics to inform business decisions and projections for future online programs.
  • Coordinate project calendars to ensure on-time completion of all components.
  • Produce, track, and manage volunteer data as well as trainer or copyright agreements.
  • Serve as Course Manager for NAFSA e-learning courses by addressing software issues and maintaining course modules in appropriate LMS.
  • Provide support to staff and presenters during live events.

Update and perform quality control of PLS program materials and Career Print (25%)

  • Provide support in development and design of NAFSA Online Learning materials and handouts.
  • Lead copy editing projects for web-based and written marketing materials.
  • Assist in the copy editing of Core Education Program (CEP) and Signature Program curricula and materials during development and the annual review and printing cycle.
  • Support the ongoing maintenance of Career Print, the International Education Professional Competencies online assessment tool.

Coordinate with marketing services to prepare materials for assigned programs (15%)

  • Review draft promotional materials and correspondence; provide or revise content as necessary.
  • In collaboration with Web Services, coordinate, update, and edit PLS program web pages using the appropriate content management system.
  • Post marketing materials for upcoming programs with appropriate lead time.

Coordinate evaluation and certificate processes for assigned programs and NAFSA Transcript processes for all PLS programs (5%)

  • Explain evaluation process to presenters/trainers and program participants; disseminate appropriate evaluations through online system.
  • Download data and related analytics, compile results, and prepare formal reports to be shared both internally and externally.
  • Handle processing, issuance, and customer service issues related to NAFSA Professional Development Transcript requests.

Coordinate PLS Team budget (5%)

  • Maintain payment process on behalf of the department; collect, verify, and ensure timely approval of departmental invoices and expenses.
  • Maintain departmental records of processed payments for reference.

Other duties as assigned by the Senior Director (5%)

Required Qualifications:

  • Associate’s degree
  • Superior communication skills, both oral and written, with strong editorial capabilities (writing, editing, proofreading)
  • A track record of excellent customer relations support utilizing both telephone and email
  • Demonstrated ability to appropriately prioritize, manage, and complete multiple projects and assignments while meeting competing deadlines
  • Experience synthesizing and organizing material for comprehensive written reports
  • Intermediate to advanced proficiency in all Microsoft Office suite products

Desired Qualifications:

  • Bachelor’s degree with at least two (2) years of work experience
  • Experience in teaching or training; familiarity with curriculum development or instructional design.
  • Experience with HTML, learning management systems and/or databases
  • Familiarity with learning technologies and software solutions
  • Previous experience with NAFSA, international education, or other association, membership or nonprofit organization
  • Exposure to event coordination or planning
  • Previous customer support or technical support experience

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