Referral Center Coordinator - Home Assistance

Silver Spring, MD
Aug 06, 2019
Sep 11, 2019
Program Manager
Full Time
Adventist Home Assistance (AHA) seeks to hire a Referral Center Coordinator who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

The Referral Center Coordinator is responsible for gathering necessary information from referral sources and providing discovery for prospective customers through high-level sales/interviewing skills. The RCC sells the value of Adventist Home Assistance (AHA) against local competitors, and acts on behalf of the needs of the prospect to provide the right solution for the prospect. This position works closely with Adventist Home Health to cross refer agency and system-wide services; provides support at external sales events when needed; and lends support to the Director of agency as needed.

Education and Experience Required:
• High School Diploma required
• Associates Degree preferred
• Experience in home health or private duty scheduling preferred
• Four years of healthcare office experience preferred

Full-time, weekday schedule - Monday-Friday 8:30am--5:00pm at Silver Spring AHA branch

Work Schedule:

Full-time, weekday schedule - Monday-Friday 8:30am--5:00pm at Silver Spring AHA branch

Principle Duties and Responsibilities:
1. Drives business development by taking in-depth referral notes and securing appointment for assessment.
2. Provides updates to all referral sources immediately within 48 hours to convey outcomes of referral.
3. Follows-up with Client Service Coordinator (CSC) three (3) weeks after client begins service to gather feedback regarding the agency's service and client satisfaction
4. Relays update on client at three (3) week point to referral source.
5. Represents AHA and is the voice of the company
6. Sells value of AHA services to referral sources and prospective clients
7. Responds to all inquiries within one (1) hour
8. Tracks and follows-up on inquiries when services are not chosen monthly
9. Maintains positive relationship with referral sources by keeping them informed of new and existing services
10. Inputs referral data into HCHB
11. Presents a referral report at weekly staff meetings
12. Communicates effectively with clients and caregivers and other staff to insure timely, appropriate and satisfactory transmission of information.
13. Imparts all information entered in HCHB to appropriate Client Service Coordinator
14. Schedules nursing to do assessments on date/time client desires
15. Schedules Marketing Relations Coordinator for family visits when needed
16. Tracks referrals from AHH and reports to Intake Director monthly
17. Other assignments as needed to support the growth and mission of AHA

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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