Police Citizen Aide Ii

Reston, Virginia
$40,099.70 - $65,318.03 Annually
Aug 03, 2019
Aug 17, 2019
Full Time
Job Announcement

This position is located at the Reston District Station, 12000 Bowman Towne Dr, Reston, VA 20190.
It is the first point of contact the public has when contacting the Fairfax County Police Department with questions, concerns, or when seeking information. Answers incoming telephone calls and directs them to the appropriate resource. Furnishes information to citizens on criminal and traffic laws as well as public safety matters. Inspects the workplace during each tour of duty to ensure that equipment is working properly and that no hazards exist. Monitors closed circuit TV cameras and audible alarms for fire, burglary, emergency power, etc. Makes required security checks of the building and property. Enters data into the computer-aided dispatch (CAD) system regarding warrant and arrest checks, Division of Motor Vehicle listings, etc. Initiates police service calls via CAD and writes police reports in our Records Management System (ILEADS). Relays messages to patrol officers. Maintains a telephone number for every squad member. Keeps superiors informed on major events and weather forecasts. Handles administrative tasks for a team of patrol officers to include reviewing time and attendance records and court schedules.

Illustrative Duties

  • On a rotating shift basis, processes warrants, verifies data for requesting personas and prepares supplements to warrants;
  • Contacts police departments, local and out-of-state, concerning outstanding warrants;
  • Responds to front desk inquires by retrieving case records, etc., in an expeditious manner;
  • Maintains security and safety of station and property or evidence received;
  • Maintains record of runaways, juvenile detention papers, and escape warrants from mental institutions;
  • Responds to telephone callers and walk-in clients at the police station;
  • Responds to Teletype messages from Public Safety Communications Center concerning complaints or incidents;
  • Maintains accounts on station supplies;
  • Makes inspections of station facilities;
  • Distributes incoming correspondence to appropriate personnel;
  • Accesses, queries, and updates various automated information systems to obtain necessary data requested by law enforcement personnel;
  • Composes and completes routine correspondence, special reports and documents, including search warrants and affidavits.

Required Knowledge Skills and Abilities

  • Knowledge of office procedures, General Orders, and Report Writing Manual;
  • Skill in using a personal computer, applicable software, and peripheral equipment;
  • Ability to exercise tact, good judgment, and initiative;
  • Ability to act quickly and decisively during emergencies;
  • Ability to speak and write clearly and concisely;
  • Ability to keep records and write reports;
  • Ability to establish and maintain effective relationships with the public and fellow employees;
  • Ability to type at 45 words per minute (WPM) may be needed for certain assignments;
  • Ability to perform basic mathematical calculations;
  • Ability to work effectively under minimal direct supervision;
  • Ability to maintain a high level of ethical standards;
  • Ability to demonstrate a high level of integrity and to be truthful at all times.

Employment Standards

Any combination of education, experience and training equivalent to graduation from high school or possession of a GED issued by a state department of education; plus two years of experience performing clerical and/or police communications work, including one year of experience equivalent to Police Citizen Aide I.

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Valid motor vehicle driver's license;
If assigned to the Major Crimes Bureau, successful completion of the Fraud Investigations Seminar;
Contingent on area of assignment, some positions require Certification as a Virginia Criminal Network (VCIN) Operator.

The appointee to this position will be required to complete a public safety background and driving record check to the satisfaction of the employer.

Proficient in the use of Microsoft Outlook and Excel software.

Work is generally sedentary; however, employee may be required to do some walking, standing, bending and carrying of items under 5lbs. in weight. Work requires the ability to operate keyboard-driven equipment and to sit for long periods. All duties are performed with or without reasonable accommodations.

Panel interview. May include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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