Tenant Engagement Manager

6 days left

Location
Tysons, VA
Posted
Jul 31, 2019
Closes
Aug 30, 2019
Ref
2019-1539
Function
Management
Hours
Full Time
Overview

Join Lincoln's growing team of top-notch Property Management professionals whose primary responsibility is the daily financial and operational management of commercial real estate assets.

Lincoln Property Company is a national real estate firm offering a comprehensive suite of value-added services for our clients. With our substantial local presence and history in the DC metropolitan area, we are ideally situated to provide a superior service, which comes from knowing the goals and challenges faced by our clientele: tenants, investors, lenders and owners of commercial real estate. Our people and our philosophy are the key ingredients for Lincoln's solid track record of success.

Our Washington, DC office is looking for a Tenant Engagement Manager to join our busy real estate services team. A Tenant Engagement Manager is responsible for assisting with the day-to-day operations of the building, offering exceptional customer service skills, and superior work ethic to our building tenants.

Responsibilities

  • Develop and continuously enhance positive connections with the tenant population to provide a tailored work experience for each person based on their interests, wants and needs.
  • Develop and execute tenant appreciation programs and events
  • Provide tenants with personal and corporate services to manage their work life integration. Examples include event tickets, meeting and event planning, time-saving services, health and wellbeing services, etc.
  • Market and promote services and events to tenants to increase participation and activation of building amenity spaces and concierge services. Connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management. Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
  • Configure tables, chairs, podiums, microphones, speakers, easels, audio/visual equipment including IT usage, projectors, and projection screens, etc. as needed. This is to include configuration to the lighting system, AV and sound system, for the occupant for event proceedings, both prior to, during and after event to support and restore the same locations to pre-event conditions.
  • Cultivate and sustain positive relationships with area restaurant/retailers, etc. in an effort to stay up to date on happenings, restaurant openings, events, etc.


Qualifications

  • Proactive salesmanship empowered by relationships
  • Exceptional customer service
  • Self-motivation and proactivity
  • A Bachelor's degree - Communications, Hospitality or Marketing; or industry related curriculum, with work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association).
  • Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
  • Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.

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