Customer Service Manager

Employer
Government Scientific Source Inc, GSS
Location
Reston, VA
Posted
Jul 28, 2019
Closes
Aug 27, 2019
Function
Management
Hours
Full Time
Customer Service Representative Government Scientific Source Inc, GSS, an innovative small-business distributor of scientific instruments and laboratory products to the Federal government, is seeking a CSR to support our growing Customer Service and Account Management Department. Job Duties (include but are not limited to): Respond to customer inquiries via phone and email. Manage multi-line phone system. Research product information for customer accounts. Enter customer orders for processing in Microsoft Dynamics Navision. Resolve customer issues and provide status of outstanding orders. Complete ad hoc tasks as assigned. Job Qualifications: Demonstrated commitment to customer service. Ability to prioritize tasks and perform under pressure in a team-based environment. Proficient in the use of Microsoft Outlook, Word, and Excel. Organized, detail-oriented, and able to multi-task with emphasis on time management. Excellent verbal and written communication skills. College degree preferred. Hiring Location: Reston, VA GSS offers excellent benefits including health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more! It is the policy of GSS to maintain a drug-free workplace, and to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. Email resume and salary requirements to HR@govsci.com.