Position Title Network Windows Systems Administrator 2 Location Alexandria, VA Description We are currently recruiting for a Windows Administrator to support our work with the United States Patent and Trademark Office in Alexandria, VA. This position will support the United States Patent and Trademark Office (USPTO) Infrastructure Services Division s (ISD) Operating Systems Operations Section (OSOS) performing 24X7X365 administration and maintenance activities on various Windows servers in use at the USPTO. The servers supported are located in both production and test data centers located on the USPTO campus. Additional remote support is provided for systems located at the USPTO Business Continuity and Disaster Recovery Data Center located in Pennsylvania. The individual must be a selfstarter able to function as part of team. JOB RESPONSIBILITIES Stationed primarily in the C3 network control center, monitors, responds to and resolves alerts from HP OpenView and alerts from other monitoring software Performing domain infrastructure administrative tasks to include Group Policy Maintenance. Knowledge of Quest Active Roles Server is a plus. Providing configuration of and access to shared resources Restoration of user and system files Administration of Clustered servers. Performing advanced isolation and resolution of problems associated with the servers to include diagnosing and resolving hardware related issues and isolating and resolving OS related issues. Supporting application developersvendors in the deployment of new systems or application updates. Performing routine server maintenance to include installation of hardware and OS patches, hotfixes, updates, etc. Monitoring system performance and making recommendations on ways to improve it. Uses available Standard Operating Procedure documentation to baseline new physical systems. Monitoring the USPTO Remedy problem reporting system and responding to tickets according to established procedures and guidelines. Interacting directly with contract task leads to receive tasks and provide updated status information. Providing Weekly Activity Reports identifying all significant work accomplished as well as issues or risks affecting the ability to provide support to the customer. Analyzing system logs and identifying potential issues with computer systems. Integrating new technologies into existing data center environments. Performing routine audits of systems and software. Performing system andor file restorations. Applying operating system updates, patches, and configuration changes. Installing and configuring new hardware and software. Adding, removing, or updating user account information, resetting passwords, etc. Responding to technical queries and interfacing with customer as directed. Responsibility for documenting the configuration of the system for new servers and planned changes. Troubleshooting any reported problems. System performance tuning in conjunction with Capacity Planning and Monitoring Groups. Ensuring that the network infrastructure servers are up and running in optimal state. EXPERIENCESKILLS REQUIRED The successful candidate will have the following 1 year of prior experience in a service desk or APR (Advanced Problem Resolution, Tier 2 or Tier 3 Support) environment is REQUIRED. Preferred in USPTO environment but not required. 1-3 years of general Windows Administration experience specifically troubleshooting MS Server 2008 R2 andor Server 2012 and Active Directory. A current MCP certification in any of the above is highly desired. 1-3 years of experience working with and supporting RAID configuration. 1-3 years of experience with Server hardwareOSsoftware installation and configuration. Experience working with Group Policy Administration. Experience working with and support to Symantec Endpoint Protection. Server administration in a large (5,000+) user environment is a plus. VMWare Certification is a plus. Enterprise Backup Solutions (Symantec Veritas NetBackup) is a plus. Altiris (Symantec Management Platform) and SCCM experience is a plus. SANNAS Attached Server Infrastructure is a plus Knowledge of Dell Server hardware Solutions (Dell Open Manage) is a plus MCSE, MCITP, MCSA or VCP Certifications are a plus. Shifts will Vary and up to 5 travel may be required. Occasional after hours support may also be required. KnowledgeExpereince with Red Hat Linux experience is a plus. Experience with batch file, PowerShell script and any other script language. CLEARANCE LEVEL POSITION of TRUSTSUITABILITY REQUIREMENT Please be aware that this position requires a US Government Public TrustSuitability determination. Applicants who accept an offer of employment will be subject to government security investigation(s) and must receive a favorable suitability determination for access to US Government information for continued employment. The government investigation for this position includes a credit check. Must be a US Citizen or Green Card Holder to be eligible for the Public Trust Clearance.