Director, Salesforce Technical

Responsible for the overall planning, organizing, and execution of IT Salesforce functions for AFA. This includes meeting up with member and employee needs, research/recommendation of appropriate IT solutions, support/maintenance of existing applications and development of new technical solutions.

Essential Duties and Responsibilities

• Work directly with business to develop strategies for the best use of IT Systems, such as Workato, Salesforce, MemberNation, Pardot, Einstein, and other add-ons to further the AFA sales, revenue and member retention goals.
• Work with business to align all data sets to ensure the company reporting and strategic analytics is perfectly align to the business system data.
• Takes significant role in the review of projects and deliver on time and budget
• Align all sales, membership, donation, and business processes are working effectively.
• Ensures integrity of data by creating, maintaining and enforcing standards/procedures for Salesforce users.
• Work with Finance to ensure data integrity and audit controls are in place to produce perfect alignment of the financial data.

Salesforce specific responsibilities:

• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Build and manage dashboards, views, reports in Salesforce standard and custom objects
• Develop workflows to automate manual processes
• Rollout new and manage existing Salesforce apps
• Understands all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
• Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of each business system
• Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with AFA members records
• Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality

• Researches and interacts with vendors for appropriate IT needs
• Outlines training programs for IT end users to ensure productive use of existing and new systems
• Work on projects as directed by CIO
• Participate with leadership in understanding, conceptualizing, developing and communicating AFA members and field officers

Knowledge, Skills & Abilities

• Proven ability to manage projects effectively in a fast-paced environment
• Business acumen, problem solving, strategic thinking, and technical capability
• Familiarity with information systems, infrastructure management and cloud
• Demonstrated ability to transform and integrate systems and infrastructure using the latest tools and technologies
• Cost management, budget analysis and control are critical factors
• Ability to communicate and present to all levels of the association

Requirements

• Bachelor’s degree from a regionally accredited university in a related field
• A minimum of 5 years related experience required – at a senior administrator level particularly in a Non-Profit environment
• In depth Salesforce experience
• Experience leading business systems implementation and managing business operations using KPIs driven process improvement
• Experience with association databases such as iMIS, Personify, MemberNation and cloud systems strongly preferred
• Microsoft Office and SQL, Windows, etc. required
• PMP certification a plus

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more!  Please send cover letter with salary requirements and resume to recruiter@afa.org.