Director, Salesforce Technical

Arlington, Virginia
$100,000 to $120,000
Jul 23, 2019
Aug 27, 2019
Full Time

Responsible for the overall planning, organizing, and execution of IT Salesforce functions for AFA. This includes meeting up with member and employee needs, research/recommendation of appropriate IT solutions, support/maintenance of existing applications and development of new technical solutions.

Essential Duties and Responsibilities

  • Work directly with business to develop strategies for the best use of IT Systems, such as Workato, Salesforce, MemberNation, Pardot, Einstein, and other add-ons to further the AFA sales, revenue and member retention goals.
  • Work with business to align all data sets to ensure the company reporting and strategic analytics is perfectly align to the business system data.
  • Takes significant role in the review of projects and deliver on time and budget
  • Align all sales, membership, donation, and business processes are working effectively.
  • Ensures integrity of data by creating, maintaining and enforcing standards/procedures for Salesforce users.
  • Work with Finance to ensure data integrity and audit controls are in place to produce perfect alignment of the financial data.

Salesforce specific responsibilities:

  • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Build and manage dashboards, views, reports in Salesforce standard and custom objects
  • Develop workflows to automate manual processes
  • Rollout new and manage existing Salesforce apps
  • Understands all aspects of configuration and technical/functional capabilities, including changes and potential system implications
  • Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of each business system
  • Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with AFA members records
  • Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality
  • Researches and interacts with vendors for appropriate IT needs
  • Outlines training programs for IT end users to ensure productive use of existing and new systems
  • Work on projects as directed by CIO
  • Participate with leadership in understanding, conceptualizing, developing and communicating AFA members and field officers

Knowledge, Skills & Abilities

  • Proven ability to manage projects effectively in a fast-paced environment
  • Business acumen, problem solving, strategic thinking, and technical capability
  • Familiarity with information systems, infrastructure management and cloud
  • Demonstrated ability to transform and integrate systems and infrastructure using the latest tools and technologies
  • Cost management, budget analysis and control are critical factors
  • Ability to communicate and present to all levels of the association


  • Bachelor’s degree from a regionally accredited university in a related field
  • A minimum of 5 years related experience required – at a senior administrator level particularly in a Non-Profit environment
  • In depth Salesforce experience
  • Experience leading business systems implementation and managing business operations using KPIs driven process improvement
  • Experience with association databases such as iMIS, Personify, MemberNation and cloud systems strongly preferred
  • Microsoft Office and SQL, Windows, etc. required
  • PMP certification a plus

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more!  Please send cover letter with salary requirements and resume to 

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