About HighPoint Global HighPoint Digital Inc.'s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. HighPoint has managed and delivered programs and projects for a variety of agencies and organizations, including training, coaching and content development for national contact centers software and web development programs for government agencies and data center and infrastructure projects for global manufacturing and sales organizations. Description Serves as a Customer Service Representative (CSR) who is responsible for delivering exceptional customer service and handles sensitive information within a high volume call center environment. Essential Functions Operate in a high volume metrics driven contact center environment. Engages in multiple email and chat messages with various stakeholders and updates profiles within databases. Utilize Customer Relationship Management (CRM) software for recording and tracking tickets. Resolves a wide variety of multifaceted customer issues. Resolves help desk tickets within 24 hours. Works on multiple projects simultaneously in a Contact CenterHelp Desk Environment. Deals with a variety of customers from varying professionaladministrative backgrounds. Qualifications High School diploma and three years of specialized experience performing duties in support of a multi-tierlevel Contact Center is required. ABOUT HIGHPOINT HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice. HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives. At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer s mission critical systems and functions. Agility is at our core it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities. HighPoint is privately held with 300 passionate employees across offices and locations in Indianapolis, Indiana Baltimore, Maryland and Reston and Herndon, Virginia. DI HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status. HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint s legal duty to furnish information.