Hi, Hope you are doing great!! Role Support Analyst-API - Akana (ArchitectDeveloper) Location Gaithersburg, MD Duration Full Time Job Description 4+ years of experience in API - Akana Good to have - Java-J2EE, Channel Sales Is part of on-call rotation Better hands on experience on Service Now and its process to meet SLA response and restoration. Monitoring applications Frequent status update to Supervisor Co-ordinate with other teams to resolve the issue. Ex Infrastructure issue Performs research, analysis and fix issues to meet current and future user requirements. Meeting the Service levels for resolution of reported application issues. Answers questions from the business as well as provide adhoc queries when requested Functions as a technical resource for other team members Documents and reports the activities to the customer. Creates, Maintains the Standard Operating procedures SOP Creation and Retire of all application Educational Qualifications Required - Bachelor s degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent Preferred - Master s degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent Travel Open to travel based up on the nature of the engagement Equal Employment Opportunity DataFactZ employment does not discriminate on the basis of race, religion, gender, sexual orientation, age or any other basis as covered by federal, state, or local law. Employment decisions are based solely on qualifications, merit and business needs. Madhuri EMAIL ID madhuri.trsrit.com