Title A cents € " IT Help Desk ManagerPosition A cents € " 3 + Months (Contract to Hire)Location A cents € " Anne Arundel Mills, MDRate- $Open(Best Possible)RequirementsRequired Skills and Duties Troubleshoots and resolves software, hardware, and Windows Active Directory issues escalated from customer support and other departments with a 100% success rate. Provides technical assistance over the phone and in person with end-users. Performs diagnostics and troubleshooting of system issues, documents help desk tickets/ resolutions, and maintains equipment inventory lists. Deploy, image, configure, and setup computers and IP phones Researches issues on various computer systems and databases to resolve complaints and answer inquiries. Troubleshoots and resolved Server errors. Note If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.We look forward to hearing from you at the earliest!