Macy's Retail Customer Service Associate, Part Time: Centre At
- Employer
- Macy's
- Location
- Salisbury, MD
- Closing date
- Jul 22, 2019
View more
- Industry
- Other
- Function
- Customer Service, Retail Sales Associate, Sales
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Job Overview:A Customer Service Associate is responsible forproviding outstanding customer service, creating an exceptional shoppingexperience and delivering a clean, neat, and easy to shop environment. A Customer Service Associate is also responsiblefor completing POS transactions inclusive of credit enrollment, replenishingmerchandise as needed, ensuring markdowns are taken in a timely and accuratemanner, and picking of fulfillment orders. Perform other duties as necessary. Macy's uses ascheduling plan that allows our associates to participate in the creation oftheir work schedules by managing availability and identifying preferences.Additionally, during key events and peak selling times, Macy's may offer additionalshifts to our associates, which they maypick up using the self-schedulingtool. Details on Macy's schedule options are available during theinterview process.EssentialFunctions: Provide anexceptional customer shopping experience by ensuring both the in store andonline customer are always the #1 priority. Service thecustomer in a helpful and friendly manner helping them to find what they arelooking for. This includes POStransactions and credit enrollment. Deliver a clean, neat, and easy-to-shop storeenvironment; maintain sales floor and fitting room recovery standards. Communicate environmental or customerservices issues to leadership. Replenish theselling floor to ensure merchandise is available for the customer to driveadditional sales. Executefulfillment; including picking, collection and transport to designated areas. Execute pricechanges in a timely and accurate manner.This includes marking merchandise, auditing accuracy, and communicationof pricing issues to leadership. Adhere toAsset Protection, Shortage and Safety, & Inventory Control procedures. As requested, participate in the both theRFID and physical inventory process. Perform thesefunctions in an efficient manner; flex between tasks as directed by aSupervisor. Regular,dependable attendance and punctuality.Qualifications:Education/Experience: No specificeducational accomplishments are necessary. No experienceis required. CommunicationSkills: Excellentwritten and verbal communication skills. Ability tointerpret instructional documents such as safety rules, operating andmaintenance instructions, and procedure manuals. MathematicalSkills: Basic mathfunctions such as addition, subtraction, multiplication, and division. Able to use acalculator. ReasoningAbility: Self-starter,able to work independently and as part of a team and must have good timemanagement skills. PhysicalDemands: This positioninvolves constant moving, talking, hearing, reaching, and standing. Involvesstanding for prolonged or extended hours. Involveslifting at least 30 lbs. Mayoccasionally involve stooping, kneeling, crouching, and climbing ladders. Visionabilities include close vision, color vision, depth perception, and ability toadjust focus. May involvereaching above eye level. Other Skills: Possess astrong sense of urgency. Must enjoymeeting and interacting with customers. Possess athirst for learning. Ability tocollaborate and function as a member of a team. Should becomfortable with the use of computers and frequent use of RF equipment.Work Hours: Flexible withscheduling and available to work retail hours, which may include day, evening,weekends, and/or holidays, based on department and store/company needs.This job description is not allinclusive. Macy's Inc. reserves the right to amend this job description at anytime. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse andinclusive work environment.
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