Client Success Representative

Unionville, MD
Jul 20, 2019
Jul 24, 2019
Accountant, IT
Full Time
Summary: is seeking full time Client Success Representatives in our Frederick, MD corporate office. These roles are fundamental to supporting asset disposal, inventory management and client relations. We are seeking professionals with great communication skills, a warm and outgoing demeanor, a positive attitude and the ability to manage their time effectively when faced with a variety of deadlines. Must be proactive and possess self-starting and self-leadership skills.The Client Success Representative's responsibilities are to work with our network of subcontractors to ensure best-in-class inventory management practices, reporting, and invoicing, as well as providing friendly, efficient customer service to clients and staff. The Representative will coordinate the disposition and sale of assets through various auction channels while having direct contact with clients and auction employees. The Representative needs to be a "people person" that builds relationships easily, and solves concerns & issues diplomatically. Good teamwork skills, with a keen eye for detail, communication with other departments to obtain information and responding to clients' requests efficiently and timely are essential. The Representative will be responsible for a variety of duties including, but not limited to, maintaining a portfolio of assets to achieve expected operational metrics, facilitating new client welcome calls, using internal systems to log and track client interactions and inventory updates, set up accounts in subcontractor systems, create reports, and reset client passwords as specific examples. The most important responsibility of a Client Success Representative is maintaining our client base. This primarily includes staying in touch with the company's various clients to ensure assignments are completed on time and are accurate. Specific responsibilities include: Manage asset portfolioProduce client and internal facing reportingManage client accountsFacilitate new Client "welcome call"Function as liaison between client and third party service providerCoordinate pick-up/drop-off times of Client assets designated for auctionPose client questions to third party service providerWork alongside other team membersSolicit clients to supply more auction itemsClient Services duties: Schedule and coordinate conference calls between clients and staffManage new assignment requests and generating SKUsManage Item-return requests processAct as help-desk for client facing web portal, Agency WebResearch and respond to all Client queriesCritical Competencies:Excellent customer service skillsEffective team membership skillsAbility to manage third-party contractors and suppliersEffective verbal and electronic communication skillsAnalytical and ability/aptitudeQualifications/Requirements: Located in Frederick, MD2-3 years of experienceExcellent oral and written communication skillsStrong experience with MS office (Excel in particular)Self-motivated, with proven ability to work in a fast-paced environmentExperience in a team environmentAble to multi-taskAttentive to detail and accuracyWork with limited supervisionDesired QualificationsPrevious auction industry experience a plusKnowledge of workflow and business process management a plusTO APPLY: Please place "Client Success Representative" in the email subject line and email resumes to employment @ are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.Please visit our site for a better idea of what we do - experience:Customer Service (2-3 years): 2+ years

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