Sr. Unified Communication Engineer (Avaya)

Quadtec Solutions, Inc
Baltimore, MD
Jul 20, 2019
Jul 23, 2019
Engineer, IT, QA Engineer
Full Time
The Sr UC Engineer provides technical expertise in developing, deploying, and managing solutions.They are responsible for the highly complex architectural design and development of a Unified Communications and Contact Center environment, to include hardware, software, performance and integration.The ideal candidate contributes to the overall strategic vision and integrates a broad range of ideas regarding the architecture.Leader for his/her architecture expertise and sought as a resource for resolution of unique or complex problems.Determines integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs.Researches and recommends technology to improve the current systems or new systems.Works on unusually complex problems and provides solutions that are highly creative.Uses independent judgment to accomplish objectives.Works under consultative direction toward predetermined long-range targets.Oversee and validate all systems testing prior to installation into production, validate that the systems meet all technical requirements, and proactively monitor the overall performance of the systems for capacity planning purposes.Desired Skills & Experience RequiredBachelor's degree or experience in the specialtyAt least 10 years of experience in IT5+ years in a program technical leadership roleExcellent verbal and written communications skillsExperience briefing executive managementDemonstrated knowledge and experience in designing and leading UC solutions to support 100,000+ endpointsMust be able to clear a Public Trust ClearancePreferredHas superior understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC's, T1 and E1 concepts.Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.Monitor and ensure availability of Contact Center and Enterprise Telephony applications.Provide inputs for capacity management.Has good understanding of ITIL process and perform Incident, Problem and Change management.Perform Root Cause Analysis and perform procedures to eliminate the cause.Maintain and contribute to troubleshooting knowledgebasePerform trend analysisAdd/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.Continuously review/Update operational documentation.Perform proactive monitoring, upgrade and patch management.Assist implementation team for new configurations and projects by providing inputs from steady state perspective.Identify appropriate support tool and recommend during implementationIdentify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/stepsProduct KnowledgeAvaya Communication Manger Core (ACM) and GatewayAvaya Modular Messaging (MM)Avaya One-X PortalAvaya Session Manager (ASM)Avaya System Manager (SMGR) and System Platform (SP)Avaya Application Enablement Services (AES)Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)Avaya Call Management System (CMS)Nuance expertiseAvaya Contact Center Products (Aura Contact Center (AACC), Elite, CMS)SIP trunking and Session border controllers (ACME / Avaya SBCE / Oracle ACME).Other SkillsExcellent Technical leadership skills.Strong oral and written communication skills with the ability to communicate at both a technical and business levelExcellent time management skillsStrong PC skills eg MS Visio, Power Point, word, excelAnalytical and Communication skillsPlanning and Co-ordination skillsExperience with project managementExperience and desire to work in a management consulting environment that requires regular travelIT Professional Services Firm focused on Information Communications Technologies - www.quadtec.comby Jobble