Duties

Summary

The position is located in the Office of Information Technology (OIT), Division of End User Support (DEUS). The duty location is Rockville, MD.

Applications received as a result of job fairs, recruitment events, and emergency hiring mechanisms in support of this hiring initiative will also be accepted during open and closing date of this announcement.

Applicants please note: Additional selections may be made across the Department of Health of Human Services through this vacancy announcement.

Learn more about this agency

Responsibilities

IT Specialists (INFOSEC) are a mission critical occupation for HRSA. These positions are responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.

As the Deputy Director, you exercise the full range of administrative and technical supervisory duties. In addition, you work with the Division Director to determine DEUS goals, objectives and management strategies.

Your major duties and responsibilities include:

• Overseeing the efficient and effective delivery of a help desk support, desktop management, video, mobile devices, web conferencing, and telephone services to HRSA customers located in Headquarters and 10 Regional Offices.
• Developing, implementing, and managing HRSA desktop, printer, and software standards and configurations.
• Providing continuous diagnostics and mitigation security services for HRSA's desktops.
• Conducting near and long-term planning to ensure the proper allocation of Division and OIT resources for supporting HRSA's IT users.
• Performing budgeting and contract management for IT services.

Travel Required

Occasional travel - Expected travel may be up to 5% for this position.

Supervisory status
Yes

Promotion Potential
None

Requirements

Conditions of Employment

• U. S. Citizenship is required.
• Males ages 18 through 25 must be registered with the Selective Service.
• PHS Commissioned Corps applicants must submit current personnel orders.
• A one year supervisory probationary period may be required.
• Position is not in the Bargaining Unit.
• Recruitment incentives are not authorized.
• Student loan repayment incentive is not authorized.
• Background investigation is required.

Qualifications

THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE 08/15/2019.

Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

To qualify for this position, your resume must clearly demonstrate that you have IT-related information security experience in each of the four competencies listed below:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail;

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations: listens to others, attends to nonverbal cues, and responds appropriately;

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition, to meeting the four IT related competencies listed above, in order to qualify for this IT INFOSEC position at the GS-14 level, your resume must clearly demonstrate that you have one full year of specialized experience comparable in difficulty and responsibility to at least the GS-13 level in the federal service. Examples of qualifying experience include the following types of tasks performed on a regular and recurring basis: supporting vulnerability management initiatives at an enterprise level and remediating those vulnerabilities; designing, implementing, and maintaining Widows X technologies in a mature environment; and gathering and utilizing metrics to forecast future service improvements and needs requirements, such as ServiceNow and Tableau.

Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Education

This job does not have an education qualification requirement.

Additional information

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

Click here for information on " Federal hiring for individuals with disabilities ".

Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees . Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.

E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.

Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here .

Financial Disclosure: This position requires you to file a public or confidential financial disclosure report prior to receiving a final offer letter as well as within 30 days of your appointment. This will require you to report information such as recent sources of income, financial interests you hold, and outside activities you participate in, as well as similar information from a spouse or any dependent children. If you have questions, please contact your HRSA Ethics Advisor at AskHR@hrsa.gov .

Interagency Career Transition Assistance Program (ICTAP)/Career Transition Assistance Program (CTAP): Click here for information on how to apply as an CTAP/ICTAP eligible. To exercise selection priority for this vacancy the displaced Federal employee must be found well-qualified.

HRSA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

This is a Direct-Hire Authority position. Traditional rating and ranking of applicants does not apply to this vacancy. Veterans' Preference does not apply to direct hire recruitment procedures.

Your application will be reviewed to ensure that you meet the minimum qualification requirements for this position. All applicants who meet the minimum qualifications, will be referred for consideration in accordance with the Office of Personnel Management Direct Hire Authority .

Applicants will be evaluated on the following competencies:

LEADERSHIP - Inspires, motivates & guides others toward goal accomplishment; coaches & mentors subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, & respect for individuals by applying these values to daily behaviors.

PROJECT MANAGEMENT - Knowledge of the principles, methods, or tools for developing scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.

INFORMATION SYSTEMS/NETWORK SECURITY - Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.

DATA GATHERING AND ANALYSIS - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.

TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10552172

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov . You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:

A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.

A complete Assessment Questionnaire

Other supporting documents to be submitted with application:

• Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
• Notification of Personnel Action (SF-50), if current or former Federal employee.

For Résumé and Application Tips visit the USAJOBS Resource Center .

The complete Application Package must be submitted by 11:59 PM (EST) on 08/15/2019.