Information Technology Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Jul 20, 2019
Closes
Jul 24, 2019
Function
Administrative
Hours
Full Time
Duties

Summary

This position is located in the Bureau of Information Resource Management (IRM), Deputy Chief Information Officer for Operations (OPS), Enterprise Network Management Office (ENM), Telephone, Wireless and Data Services Division (TWDS), Domestic Telephone and Data Services Branch (DTD). The incumbent serves as an Information Technology Specialist responsible for TWD's Customer Services office's monitoring of the Department's telecommunications requests and provisioning services and equipment.

Learn more about this agency

Responsibilities

  • Monitors the progress of work on day-to-day operations and maintenance projects and advises senior management of delays, problems, schedule changes, alterations, and other activities which may cause delays in the project's completion.
  • Oversees the work of contractors engaged in design, installation, and construction of communications facilities. Advises management of any problems or irregularities between the work being done and the specifications of the contract.
  • Reviews and concurs or rejects all quotes/acquisitions for labor, materials, equipment, hardware, software, and other supplies that may be needed for a customer's day to day project requests prior to presentation to the Bureau customer for funding.
  • Serves as a liaison between the DTD and Business Operations Management branches for Government senior management.


Travel Required

Not required

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Incumbent will be subject to random drug testing.
  • One year probationary period, unless excepted by regulation.
  • Verification of employment eligibility in the United States is required.


Qualifications

Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

Applicants applying for the GS-12 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
  • Attention to Detail - ability to evaluate and analyze complex telecommunications and IT services within a specialized multifaceted nationwide telecommunications systems program with international connectivity.
  • Customer Service - ability to provide service to customers at all levels in order to monitor and react to constantly changing needs inherent in a complex domestic system with global telecommunication access.
  • Oral Communication - ability to communicate effectively based on the audience's ability to comprehend the information.
  • Problem Solving - ability to decipher, analyze and identify solutions to complex and time-sensitive operational problems.

  • AND

    Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

    Qualifying specialized experience must demonstrate the following:

    Experience serving as a liaison between organizational units and their senior management.

    Experience providing customer service staff with guidance and the escalation avenue for issues that enhance the customer service experience and enable more expedient resolutions to complaints and delayed services.

    Experience monitoring the progress of work on day-to-day operations and maintenance projects.

    Experience overseeing the work of staff engaged in design, installation, and construction of communications facilities.

    Experience conducting program evaluations and analysis.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    There is no substitute of education for specialized experience for the GS-12 position.

    Education

    See the qualifications section of this vacancy announcement for education requirements, if applicable.

    Additional information

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.

    EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) - U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated and rated under the Category Rating and Selection procedures. Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:

    Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.

    Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.

    Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

    Knowledge of, and experience in, IT systems and/or telecommunications networks.

    Ability to deal with customers on various levels.

    Ability to operate and/or manage an IT Helpdesk.

    Ability to manage multiple projects and use new technology to enhance decision making.

    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click
    here .

    Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.

    Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position to receive consideration for special priority.

    Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this announcement. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required
    Yes

    Required Documents

    All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

    3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.

    5. Veterans Preference - If claiming veteran's preference, you must indicate the type of veteran's preference you are claiming on your resume.

    For 5-point veteran's preference, you must provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) which must show the type of discharge and dates of active duty. If you are currently on active duty, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement. If the appropriate information is not submitted to confirm your current or expected discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.

    For 10-point veteran's preference, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and any documentation required by this form to support your claim. Previous editions of the SF-15 will not be accepted. If we cannot verify your 10-point preference status, you will receive 5-point preference if veterans' preference requirements have been met. For further information regarding Veterans, click here .

    For Sole Survivorship preference, you must provide a copy of your DD-214 (Member Copy 4 is preferable) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

    To gain access to your DD214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html

    6. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

    ICTAP Considerations

    CTAP Considerations

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    Similar jobs