HR SPECIALIST (EMPLOYEE BENEFITS)

Employer
USAJobs
Location
Washington, D.C
Posted
Jul 20, 2019
Closes
Jul 23, 2019
Function
Human Resources
Hours
Full Time
Duties

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, National Programs Division, Retirement and Benefits Advisory Services Branch (RABAS) located in Washington DC
.

Learn more about this agency

Responsibilities

Joining the Customs and Border Protection, Office of Human Resources Management will allow you to use your expertise in the administration of the Federal employee benefits and retirement programs. This position starts at a salary of $69,581.00 (GS-11, Step 1) to $108,422.00 (GS-12, Step 10) with promotion potential to $128,920.00 (GS-13 Step 10). Apply for this exciting opportunity to strengthen Homeland Security by providing employees and management with knowledge and information pertaining to employee benefits in the areas of the Federal Employee Health Benefits; Federal Employee Group Life Insurance; Civil Service Retirement System (CSRS), and Federal Employees Retirement System (FERS), Thrift Savings Plan (TSP); and death benefits.

In this Human Resources Specialist (Employee Benefits) position you will become a key team member of Homeland Security professionals involved in providing both technical support and the administration of the CBP employee benefits and retirement programs. Typical work assignments include:
  • Serving as HR Specialist, exercising knowledge and skill in applying methods and principles to advise and counsel on and/or resolve moderately complex retirement and benefit issues, which are typically precedent in nature.
  • Interpreting, applying and utilizing a wide range of HR rules and regulations, procedures and technical provisions of both the Civil Service Retirement System (CSRS) and the Federal Employees Retirement System (FERS).
  • Advising and counseling on services to include, but not limited to: FEHB, FEGLI, FSA, FEDVIP insurance programs and the following types of retirement: voluntary, disability, involuntary/discontinued, deferred, and retirement under the general retirement provisions for non-law covered positions and special retirement covered provisions under Law Enforcement (LE) and Customs and Border Protection (CBP) Officers.
  • Providing LEO and CBPO certifications for former CBP employees. Reviewing and providing advisory advisory services regarding the Federal Erroneous Corrections Coverage Act (FERCCA) determinations, entitlement to FEHB and FEGLI program benefits.
  • Developing and conducting training/briefing material for management and employees and assisting with updating Standard Operating Procedures (SOP) to provide guidance to human resources staff regarding retirement and benefit process and procedures.


Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment


  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation and/or polygraph
  • Upon appointment, you may be required to undergo random drug testing


Qualifications

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Advising management on moderately complex issues or problems related to Federal retirement and benefit cases.
  • Researching and interpreting Federal retirement and benefit laws, regulations, and policies to provide advice, counsel, and guidance to managers and employees on benefit eligibility and processes.
  • Interpreting and applying knowledge of Federal retirement and benefit policies, directives, and publications to update training materials; and
  • Resolving issues regarding computing and determining eligibility for retirement computation percentages.
Education Substitution - GS-11: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree may substitute for experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester hours or 81 quarter hours.

Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.)

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Responding to complex benefits questions and providing counseling on Federal retirement and benefit coverage issues (i.e., eligibility, options, etc.);
  • Interpreting and applying the appropriate Federal retirement and benefit insurance laws and regulations to resolve employees benefit issues;
  • Communicating orally and in writing to effectively address and resolve controversial Federal retirement and benefit cases that are sensitive in nature and require in depth knowledge of the laws and regulations to resolve; and
  • Developing and delivering training and presentations on Federal retirement and benefits.
There is no education substitution at the GS-12 grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/22/2019.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link .

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here . You must submit the supporting documents listed in the "Required Documents" section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Bargaining Unit Status: This position is not covered under the bargaining unit.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Telework may be available on a regular recurring or situational basis.

CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more here .

Follow U.S. Customs and Border Protection on Twitter @CustomsBorder

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/10546157

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an online self-assessment questionnaire based on the competencies and/or knowledge, skills, and abilities listed below. You will receive a score ranging from 70-100 based on your responses. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see https://apply.usastaffing.gov/ViewQuestionnaire/10546157

Knowledge, Skills, Abilities and Other Characteristics (KSAOs): Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are:
  • Knowledge of the full range of retirement benefit entitlements; life, health, and long-term insurance; and the Thrift Savings Plan benefits. Knowledge of the regulations, procedures, and respective legislative changes pertaining to employee benefits.
  • Knowledge of Federal personnel procedures, manuals, regulations, policies, standards and automated personnel management information systems, in order to lead and participate on cross functional teams and to evaluate effectiveness of current programs.
  • Knowledge of counseling and interviewing techniques sufficient to provide effective service to all agency employees regarding their total benefits package.
  • Skill in providing the information necessary to help employees to obtain maximum gains from available benefits and providing individual employee counseling on retirement options; eligibility requirements; life, health and long-term care insurance; and the Thrift Savings Plan benefits or issues
  • Ability to communicate complex and technical issues both orally and written, as well as significant degrees of tact and diplomacy to explain retirement and benefits laws and regulations to employees; giving briefings and presentations to internal and external management officials and employees.


Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

  • Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). NOTE: Resumes stored on USAJOBS will not automatically carry over to this announcement. You must upload your resume and any other applicable supporting documentation.
  • Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/10546157
  • Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above.
  • Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies see www.naces.org
  • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a current (or last) performance rating of record of at least fully successful or equivalent; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
  • Are you a veteran? If you are applying under a special veteran appointing authority, you must submit documentation to support eligibility such as a DD 214 (Member Copy 4-reflecting qualifying medal(s) or service period), a VA Disability Award letter dated 1991 or later, and/or supporting documentation as listed on the Standard Form 15 . If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, your rank, expected type of discharge and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 (Member Copy 4) upon separation from the military. To learn more click here . Veterans' preference points are not applicable to Merit Promotion announcements; veterans documentation is required only to verify eligibility.
  • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
    • Position title
    • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
    • Agency
    • Beginning and ending dates of appointment


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.