Customer Service Representative
- Employer
- The Frederick Motor Co Inc
- Location
- Frederick, MD
- Closing date
- Jul 21, 2019
View more
- Industry
- Other
- Function
- Customer Service
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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What We Are Looking For* Genuine interest in providing an exceptional customer experience* Friendliness, enthusiasm, reliability, with a positive "team-player" attitude* Excellent communication, interpersonal and organizational skills* Strong work-ethic with the ability to work in a fast-paced, results-driven environment* Prompt responses to internet inquiries with courtesy, accuracy and professionalism What You Can Bring To The Table * Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating sales appointments, to answering/forwarding communications promptly and professionally, to scheduling the first service appointment for vehicles sold* Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services* Technical Expertise: Understand and use CRM and lead management tools to accurately manage inquiries, update customer files, compile necessary reports and forms on a timely basis, and follow-up on repeat business* Consistency: Ensure that all dealership websites are up-to-date and optimized to attract new and repeat business, and reflect all current promotions and advertising* Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals. Our Compensation Plan for you will include: Flexible Hours, Salary Pay, 401k Benefits, Performance Bonuses.
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