Client Onboarding Specialist

Bethesda, MD
Jul 19, 2019
Sep 30, 2019
Full Time
Have experience working with scheduling or hotels? Are you a dedicated customer service professional? Check out this job description that has you working from a comfortable, remote office in Bethesda, MD.

Works with Hotels virtually to set-up reports in their Property Management System.

Instructs Hotels how to send reports manually,

Troubleshoots issues and answers questions via phone, email, and support tickets as needed.

Implements software solutions with high levels of quality and customer satisfaction.

Assists with the definition of hardware, system software, and configurations required for implementation.

Provides technical configuration specifics to technical team to build.

Monitors report submissions and provides hotel daily support until hotel is live.

Job Requirements

Excellent analytical skills to anticipate and resolve customer issues.

Ability to organize, prioritize and deliver multiple tasks concurrently.

Demonstrable flexibility to juggle while focusing on multiple tasks with equal efficiency in a fast-paced environment.

Efficient in MS Office and Google applications.

Above average skills in MS Excel.

Web conferencing software experience a plus, but not required

Project Tracking software experience a plus, but not required

Hotel operations experience a plus, but not required.

Exposure to a variety of data driven systems and databases such as MS Access, CRM, etc. a plus.

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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