Dispatcher (administrative Assistant Iii)

Location
Department Of Vehicle Services, Virginia
Salary
$39,270.61 - $65,450.53 Annually
Posted
Jul 20, 2019
Closes
Jul 27, 2019
Ref
19-01539
Function
Administrative
Hours
Full Time
Job Announcement

Serves as the first point of contact and customer service representative for the Fairfax County Department of Vehicle Services (DVS). Responsible for the efficient management of the reception area, to include answering and responding to calls, and assisting visitors and guests by providing information in an accurate, efficient, professional and courteous manner. Responsibilities include:
  • Directs incoming calls to proper recipients.
  • Receives vehicle repair and service requests from drivers; determines whether vehicles require a preventative maintenance service, state inspection, or emission inspection in conjunction with a repair requests; prepares maintenance repair orders; and forwards repair orders to the Vehicle and Equipment Supervisor.
  • Checks data system for warranty requirements.
  • Updates repair order status in the fleet management system when the vehicle status changes; notifies customers when vehicle repairs have been completed.
  • Coordinates warranty work with DVS maintenance facilities, investigating EZ Pass charges, and issues credit cards for fuel, as necessary.
  • Copies, files, and maintains paper or electronic documents.
  • Handles incoming and outgoing mail and e-mail.
This announcement may be used to fill future full-time Administrative Assistant III positions at other Department of Vehicle Services (DVS) locations. Based on the needs of the agency, the incumbent will be assigned to either the DVS Administration Office located at the Fairfax County Government Center or one of DVS' four maintenance facilities - Alban, Jermantown, Newington, or West Ox. Work hours will be one of the following work schedules: 5:30 a.m. to 2:00 p.m., 7:00 a.m. to 3:30 p.m., 10:00 a.m. to 6:30 p.m. or 2:00 p.m. to 10:30 p.m.

This is an entry level position and the salary offer will not exceed the midpoint (or $52,360.05) of the advertised salary range.

Note: The functional areas of this position are general administrative/office support, customer service, and/or automotive maintenance and repair.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and two years of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:
Not applicable.

PREFERRED QUALIFICATIONS:
The ideal candidate has demonstrated experience in providing administrative support with strong customer service and organizational skills. Familiar with motor vehicles and general tools, techniques and products used by vehicle and equipment technicians. Demonstrated experience as a dispatcher in a high volume environment. Ability to multitask, respond to customers, conduct business in a professional manner, work independently, and set priorities. Must be detail-oriented and have excellent communication skills. Proficiency in using Microsoft Office Suite applications, i.e. MS Word, Excel, and Outlook. Familiar with Northern Virginia area and the ability to read maps. Must be punctual, dependable, and able to arrive on-time daily. Possession of current Automotive Service Excellence (ASE) certification(s), a plus.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must complete a criminal background check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Work is generally sedentary. May be required to do some walking, standing, bending, and carrying of items less than 15 pounds in weight. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

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