Administrative Technician I - Eligible List (non Bilingual And Bilingual, English/spanish)

$39,811.20 - $60,840.00 Annually
Jul 20, 2019
Jul 26, 2019
Specialty Trades
Full Time
Position Information

NOTE: This is a re-announcement to update the announcement number, expand the pool of qualified candidates, and to develop an eligible list that will be used to fill current and future non-bilingual and bilingual (English/Spanish) positions. If you have already applied for this position under the former announcement number 1280-19D-DHS-DB there is no need to re-apply unless you wish to update your application.

The Department of Human Services (DHS), is seeking qualified Administrative Technicians to perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). These employees will embrace the use of multiple technology applications used for an array of technical and administrative duties in support of the EID and Child and Family Services Division (CFSD). The CSC serves as the "no wrong door" point of entry for culturally diverse clients and consumers seeking information, applications and referrals to DHS and community human service programs. Families served represent a culturally diverse population.

To learn about our services, please visit here.

Duties include:
  • Performing client/customer intake reception at four entry points within two Divisions;
  • Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs;
  • Assisting clients/customers within the Resource Center by providing technical assistance with computer and assessment set-up, and printing functions;
  • Assisting in conducting triage to identify emergency needs;
  • Researching and providing information requested from staff and clients;
  • Registering and referring inquiries to a variety of human services programs;
  • Processing human services applications via local and state databases;
  • Providing administrative support for EID and CFSD to include creating, compiling, and scanning documents and mailings; and
  • Indexing intake documents and closing case files.
The successful candidates will be comfortable with using multiple computer software applications, have excellent in-person and telephone communication skills, and demonstrated flexibility and sensitivity to remain professional and calm in a high-volume and fast-paced customer service environment.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: High school diploma or equivalent, plus progressively responsible experience (at least two years) providing administrative support and customer service in a human services environment. Some vacancies require proficiency in speaking and understanding English/Spanish.

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience. Education may not substitute for more than 18 months of experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • One year or more providing customer service in a high volume call center environment;
  • Utilizing multiple technology sources and databases to enter and update data as part of an interview process;
  • Using Microsoft Word and Excel to produce correspondence, spreadsheets and other confidential documents;
  • Virginia Department of Social Services case management system, VaCMS; and
  • Providing information regarding human services programs.

Special Requirements

The applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability or willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must authorize Arlington County to obtain, or the applicant must provide, copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Completion of a State of Virginia Central Registry Check.

Top candidates will be required to participate in a selection process that may include an assessment of customer service skills and Microsoft Office Suite proficiency.

This announcement will be used to fill current and future vacancies, both non-bilingual and bilingual (English/Spanish). An assessment of oral Spanish proficiency will be required before a candidate can be appointed to a bilingual position. The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.

Additional Information

Work hours: 8:00 a.m. to 5:00 p.m. Monday through Friday with availability for shift work from 9:30 a.m. to 6:30 p.m. which may be required one to two days per week.

Please complete each section of the application. Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please check ALL which describe your background and experience.
  • I have earned a High School diploma or GED.
  • I have at least two years of administrative support and customer service experience in a human services environment.
  • I am substituting education for the work experience requirement as detailed in the selection criteria. (No more than 18 months of experience may be substituted by education for the work experience requirement.)
  • None of the above


Please provide details of your human services work experience including if you are substituting college coursework for the human services work requirement. Please include details of any experience providing information regarding human services programs. Do not respond with "see resume" or "see application."


Please describe any experience in a call center environment. Please include details of any experience utilizing multiple technology sources and databases to enter and update data as part of an interview process whether performed in a call center or otherwise. If you do not have this experience, put N/A.


Which of the following describes your experience and proficiency using automated software packages? Check ALL that apply.
  • I am familiar with Virginia Department of Social Services (VDSS) including VaCMS or similar.
  • I am comfortable using MS Word at a beginner to intermediate level including writing correspondence and reports.
  • I am comfortable using MS Excel at an intermediate level including entering data and creating basic data summary reports.
  • I have no experience with the Microsoft Office Suite


This announcement may be used to fill future vacancies. Which of the following tasks have you performed in an administrative support role (check all that apply):
  • Automated records management
  • Billing, invoice reconciliation, accounts payable, or account reconciliation.
  • Responding to customer inquiries either by phone or walk-ins
  • Data entry
  • Filing
  • Participating in the payroll process including recording time, recordkeeping or attendance reporting.
  • Work scheduling and tracking
  • I have no administrative support experience


This announcement may be used to fill comparable vacancies in the future. Please check all that apply.
  • Please consider me for the Administrative Technician I positions with the Department of Human Services only.
  • Please consider me for comparable vacancies within Arlington County Government.
  • I want to be considered for the Administrative Technician I positions with the Department of Human Services and for comparable vacancies within Arlington County Government.


Are you sufficiently proficient in oral Spanish to provide customer service through answering questions via in person walk-ins or the telephone to Spanish speaking individuals who have limited English proficiency and who are facing a crisis?
  • Yes
  • No

Required Question

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