IT Generalist II

Freddie Mac
McLean, VA
Jul 19, 2019
Jul 25, 2019
Full Time
If you are an organized, detail-oriented, deadline driven Information Technology professional with a passion for critical, technical problem solving, and able to handle multiple responsibilities in a fast-paced environment, then we are your next destination employer! Apply to join us (the Freddie Mac Information Technology Department) to develop and execute your IT skills that align with our mission to help enable and transform Freddie Mac's business. This is an opportunity to join a fast-paced team that interacts with all areas of Freddie Mac and provides excellent experience and knowledge across the IT spectrum. In this role, you will partner with Application Owners, Business Owners, Projects, and your team, to support the Freddie Mac vision, strategy and brand.

Your work falls into three primary categories:

Production Support
  • Provide Level 2 support for production business applications.
  • Perform job failure analysis and problem symptom analysis.
  • Support incident and problem management processes.
  • Conduct Impact analysis for infrastructure and application upgrades.
  • Maintain knowledge database articles.
  • Provide application system account management, including password management, release management, and production support.
  • Perform analysis to resolve application data issues (for a subset of applications).
  • Participate in 24×7 on-call rotation coverage for all supported applications.
  • Document lessons learned.
  • Perform other tasks as assigned.

Implement Change
  • Apply broad technical knowledge and skills to analyze, develop, and recommend process improvements, trouble shooting, and operational support.
  • Code Scripts to perform Data Correction Utilities (for a subset of applications).
  • Utilize JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications).
  • Collaborate with project teams on major upgrades and the rollout of new applications.
  • Positively adapt to a rapidly growing and changing environment, while working under pressure.
  • Serve as a champion for change.

  • Employ professional experience and creativity to resolve technical problems.
  • Engages with business users, application owners, team members and other stakeholders during incident resolution.Act as liaison between the business and technical support teams.


  • Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent experience.
  • Typically has 2-4+ years of Information Technology experience.
  • Typically has 2-4+ years of experience with office automation applications.
  • Knowledge of or experience with one or more databases (Sybase, DB2, SQL Server, Oracle).
  • Knowledge of or experience with Security (e.g. firewall, AD, TAM, LDAP, certificate).
  • Proficiency with Java-based technologies.
  • Knowledge and understanding of middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in Unix/Linux and/or Windows environment.
  • Data analysis, problem solving, decision making and research skills.
  • Sound interpersonal and team working skills.
  • Demonstrated high level of motivation, confidence, integrity, and responsibility.
  • Must be organized, detail-oriented, deadline-driven, and able to handle multiple responsibilities in a fast-paced environment.

Key to Success in This Role
  • Experience in the financial industry, and associated operational processes and related data.
  • Mainframe and MVS knowledge or experience.
  • Knowledge of technologies like DataStage, Informatica, LINUX / UNIX shell scripting, and SQL.

Top 3 Personal Competencies to Possess
  • Drive for Execution - Focus on results and personal technical knowledge to improve execution.
  • Customer Focus - Engage with customers to understand and deliver on support needs.
  • Partnership - Align myself and my team with what is right for the company, not just IT.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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