Restaurant Supervisor

Entertainment Cruises - Baltimore
Baltimore, MD
Jul 10, 2019
Jul 20, 2019
Full Time
Job Summary: Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability. Essential Functions: Cruise Execution Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.) Ensure that staff and guests adhere to all safety standards and procedures. Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention Observe and recommend line-staff that require further training and development to ensure proper and effective service Recommend approved programs that improve the level of service and product quality Staff Management Assist in recruiting all front-line staff when necessary to fill vacant positions Partake in delivering training to all new front-line staff Assist with scheduling front-line staff according to staffing matrix Adhere to Company's performance management guidelines for all discipline and termination situations Develop positive working relationships with city department heads and peers Develop strong teamwork within the staff Help develop and execute employee incentive programs Administration Adhere to established cash control procedures and ensures standards are maintained when applicable Monitor costs and maintain cost control for assigned areas of responsibility, ie bar costs, concessions, etc. Administer payroll system including scheduling, checking, transmitting and processing Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors Schedule front-line staff work periods to achieve maximum payroll efficiency Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements Attend all scheduled meetings Operate all restaurant systems (PC, restaurant cost analysis software, cash registers) Accountabilities: The successful Restaurant Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city's team. Job Specifications / qualifications: High school diploma or equivalent required Associates Degree preferred Minimum of two (2) years guest service experience Supervisory experience required Responsible alcohol service requirements-TIPS Certification required Health department sanitations codes & requirements-ServSafe Certification required Energetic and enthusiastic personality essential Basic computer skills are required Will work for extended periods without sitting Required to lift furniture and other heavy items such as dishes up and down stairs Will be required to be available for work on all major holidays Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc. Qualifications Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Leader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Education Required High School or better. Experience Required Supervisor Experience Licenses & Certifications Required Food Safety Cert More detail about Entertainment Cruises - Baltimore part of Entertainment Cruises, please visit

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