Technical Customer Support Technician

Employer
Apex Systems
Location
Alexandria, VA
Posted
Jul 15, 2019
Closes
Jul 20, 2019
Ref
210336250
Industry
Other
Hours
Full Time
Responsibilities:Provides phone support in compliance with established policies and procedures in order to attain contractual Service Level Agreement (SLA) metrics.Diagnoses internal and external inquiries and work requests as they relate to maintenance of USPTO desktop and universal laptop computers and USPTO customized applications/systems.Provides end-user software troubleshooting and support to USPTO internal and external users/customers.Applies diagnostic techniques to identify problems; in

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