Business Systems Analyst Ii

$65,582.40 - $100,152.00 Annually
Jul 19, 2019
Aug 02, 2019
Full Time
Position Information

Please note: Ths is a re-opening to expand the pool of qualified candidates. If you have already applied for this position, there is no need to re-apply unless you wish to update your application.

Arlington County Government's Department of Human Services (DHS) is hiring an experienced Business Systems Analyst with strong analytical and technical skills to join its Information Systems Bureau (ISB) team. DHS' mission is to strengthen, protect and empower the citizens of Arlington County. DHS has over 700 staff providing services to the community in programs for aging and disability, children and families, housing, public health, mental health, and substance abuse. This position is located in the ISB which has seventeen staff managing many applications to support all of these programs. This BSA will support applications used by the Economic Independence Division (EID) in conducting core business functions ranging from client scheduling, case management, benefits issuance, and employment.

Projects include:
  • Developing new configurations in customer service and case management software, Efforts to Outcome (ETO), to support the County's initiative Bridges out of Poverty .;
  • Serving as a local security officer for Virginia Department of Social Services (VDSS) setting up staff with technology in conjunction with the Department of Technology Services to provide PC and systems set-up in support of Medicaid Expansion .;
  • Contributing to the system migration of housing programs to Yardi/Voyager software; and
  • Supporting the DHS call center by implementing an appointment reminder system.
To learn more about our services, please visit DHS.

Responsibilities include:
  • Gather and analyze business needs, review systems capabilities, and implement technical solutions that are integrated with the work of the division;
  • Configure, test, and implement new systems or configurations of vendor provided solutions to meet business requirements and ensure continuity of operations;
  • Provide an organized and diligent management of IT resources for EID and communicate any plans for enhancements to all levels of the Division;
  • Master system functions, data collection, and reporting for the assigned systems to effectively support users and managers with troubleshooting, reports, and end-user training;
  • Perform system administration and security functions for VDSS systems including user account set up, password administration, and troubleshooting system access issues.
The successful candidate will have proven oral and written communication skills as well as analytical and problem-solving experience to elicit business requirements and facilitate work sessions while collaborating with Business Owners and Technical Staff to develop viable and efficient solutions.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum: Bachelor's degree in software engineering, computer science, information systems or related field and at least two years of experience in business and workflow analysis, implementing and supporting software applications, and providing user-end support.

Substitution: Additional qualifying experience as defined above may be substituted for the education requirement on a year-for-year basis.

Desirables: Preference may be given to candidates with experience in the following:
  • Case management applications such as Efforts to Outcome, and Yardi Voyager; and/or front-desk applications.

Special Requirements

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Must complete pre-hire federal background check and State of Virginia Central Registry check

Additional Information

Work Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. with some flexibility.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Do you have at least two years of experience in Business Analysis and Technology implementation? If yes, please provide the names and dates (month and year) of the employer and your duties. (Do not respond with "see resume").


What do you consider critical outputs of each phase of the SDLC ? How would you assess their validity?


Please provide an example when you were a main contributor in a project involving work flow analysis. What was your role and what tools and technique were used?


Please describe what tools, i.e. SQL, MS Excel, and/or Crystal, which you have used in data extraction and reporting.


Please describe your experience in maintaining transactional production systems.

Required Question