Fort Eustis, Virginia
Jul 18, 2019
Jul 19, 2019
Administrative, IT
Full Time


Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to serve as Lead IT Specialist, Joint Task Force Civil Support J6.Ensures Information Technology (IT) functions and Information Assurance (IA) requirements are met and provided to all customers.

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  • Systems Administration: Responsible for the implementation, validation, (system checkout, Information Assurance setup and verification checkout, Anti virus setup and verification checkout) and maintenance of desktop automation systems.
  • Leader Functions: Leaps a team of desktop Information Technology (IT) Specialists (grade level GS-I I and military Reservists) engaged in end user customer support.
  • Customer Support: Oversees the operations and activities of the Helpdesk Support. Acts as lead desktop support technician providing technical guidance and resolutions to other technicians and customers on complex troubles and projects
  • Video Teleconference (VTC) Operations and Support. Plans, coordinates and facilitates VTC for Unclassified and Classified networks.
  • Participates in Chemical, Biological, Radiological and Nuclear (CBRN) Response Enterprise operations; may deploy to Hazardous locations.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship Required
  • May be required to work non-traditional duty hours which includes evenings, weekends and holidays. Overtime may be required on short notice. Shift work may be necessary during exercises, crises, or contingencies.
  • The employee must obtain and maintain a Top Secret security clearance as a condition of employment. Background Investigation (SF-86) may be required.
  • Work may require employee to drive a government motor vehicle. A valid driver's license is required for this position. May be required to wear an organizational civilian uniform with appropriate footwear and other PPE to be issued by the organization
  • Recruitment/relocation incentives may/may not be authorized. This posn is subject to provisions of the DoD Priority Placement Program. Males must be registered for Selective Service, see www.sss.gov
  • Position rated as an IAT Level 1. A condition of employment employee is required within 6 months of appointment to obtain the certification that is mandated in I DoD 8570.0 I -M information Assurance Workforce Improvement Program Change 4, 11/10/15.
  • This position is designated by the Air force as a Test Designated Position (TDP) under the Air Force Civilian Drug Testing Program. As a mandatory requirement for employment in this TDP.
  • The incumbent is (A) to refrain from use of illegal drugs and (B) if required, to submit to urinalysis testing. The selectee must sign a statement acknowledging the position occupied is identified as a TDP.
  • May require to travel by military or commercial aircraft or other modes of travel away from the normal duty station to locations within and outside of the Continental United States. Travel may be on very short notice and may be under field conditions
  • Employee is expected to have a family care plan in place (if applicable) to allow employee to deploy in as little as 4 hours after notification. Employee's plan must allow for the possibility of deployments of at least 30 continuous days or more
  • Disclosure of Political Appointments
  • May be required to work non-traditional duty hours which includes evenings, weekends and holidays. Overtime may be required on short notice. Shift work may be necessary during exercises, crises, or contingencies
  • Frequently, incumbent may be required to be on a two or four-hour recall. Incumbent may be required to carry a phone and/or pager (Government furnished).
  • Additionally, Incumbent must participate in any "call back" drills conducted by the organization (unless on approved leave).
  • Deployments may expose incumbent to hazardous conditions and potentially life-threatening conditions. Training may be required to prepare the incumbent for extended TDY under field conditions.
  • Special dietary or religious requirements may not be accommodated during TDY or training exercises.
  • As a condition of employment, must be able to don Nuclear, Biological and Chemical (NBC) protective clothing including a protective mask, unassisted, in the requisite amount of time to ensure the employee's safety.
  • Remain in this posture until conditions are declared safe for removal of protective clothing. Grooming standards must be compatible with all required protective equipment.
  • Vaccinations and medication necessary to deploy to, and operate in, a Chemical, Biological, Radiological, Nuclear, or High Explosive contaminated environment are required IA W NNCI 44-163 as a condition of employment.
  • ?Please proceed to section "Additional Information" for more information on Conditions of Employment


In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Technology Management (Alt A), to include the individual Occupational Requirements (IOR) for the GS-2210, IT Management Series. Click here to view occupational requirements for this position.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes (1) applying system software and systems development life cycles (including systems documentation, configuration management, cost analysis and systems integration) to ensure directorate can meet lT mission requirements.(2) applying full range of IT security principles, concepts, practices, products and services (including systems software, database software, immediate access storage technology), and methods for evaluating risk and vulnerability, implementing mitigating improvement, and disseminating lT security tools and procedures.(3) trouble-shooting IT problems, design and software implementation, system performance and capacity management, local and wide area networking and system integration, procurement actions in terms of cost/benefit analysis, conformance to life-cycle management regulations, developing system, component and software specifications, technical analysis of quotes/proposals to address specific issues and meet mission requirements.

AND IT-RELATED EXPERIENCE: Which demonstrates the (four) required competencies - Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

I. Knowledge of a full range of IT security principles, concepts, practices, products and services (including systems software, database software, immediate access storage technology), and methods for evaluating risk and vulnerability, implementing mitigating improvement, and disseminating IT security tools and procedures.
2. Knowledge of the impact of change on people processes, procedures, leadership, and organization culture; knowledge of change management principles, strategies and techniques required for effectively planning, implementing and evaluating change in the organization.
3. Anticipates and meets the needs of both internal and external customers. Access their needs, provide information or assistance, resolve their problems, or satisfy their expectation, knows about available products and services; is committed to providing quality products and service.
4. Knowledge to apply methods and practices for troubleshooting, recovering, adjusting, securing, modifying, and improving systems to solve complex problems, provide support that minimizes interruptions in service to the command and maintain liaison with industry and other activities to provide awareness of state-of the art technology.
5. Ability to gather facts and use effective analytical and evaluative methods to access information, plan the sequence of actions necessary, make sound decisions, and solve a variety of end user problems; and to analyze component interrelationships and evaluate network systems and computer applications from an operational perspective.
6. Knowledge of methodologies required to operate the VTC facility. Ability to evaluate the interrelationship between telecommunications equipment circuits, servers, automated switches, operating protocols and characteristics, control/network management systems, interconnect ability and interoperability of equipment, switches, circuits and software requirements that differ from those presently used. Ability to communicate effectively, both orally and in writing.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


IF USING EDUCATION TO QUALIFY: You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

Continue for Conditions of Employment:
1. Maintaining a current and medically deployable status is a condition of employment.
2. This position is designated Non-Combat Essential and is a KEY position IA W DODD 1404.10. Duties of this position are essential to the accomplishment of wartime/contingency operations. Incumbent of key positions must be removed from their military recall status if alternative for filling of the position during an emergency are not available.
3. A pre-employment medical exam is required. The duties of this position require moderate physical exertion involving walking and standing, possible use of firearms, and exposure to inclement weather. This position has deployment requirements for CBRN response IA W NNCI 44-I 63 and DoDI 6490.07. Selectee must meet the requirements specified on the SF-178 Certification of Medical Examination. Certification of medical readiness is required annually as a condition of employment. Any condition that would cause the employee to be a hazard to him/her or others is disqualifying. The incumbent must immediately report to his supervisor any significant changes in health status and/or medication requirements.
Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

90-Day Register: This announcement may result in a 90-day register that may be used to fill like vacancies for 90 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Direct Deposit: All federal employees are required to have direct deposit.

If you have questions regarding this announcement and have hearing or speech difficulties click here .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference. Noncompetitive applicants do not need to respond to the assessment questions with the A through E responses indicating level of experience/training.

Applicants who disqualify themselves will not be evaluated further.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

Background checks and security clearance

Security clearance
Top Secret

Drug test required

Required Documents

The following documents are required and must be provided with your application. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.
  • Online Application - Questionnaire
  • Resume - must include beginning and ending month and year for each employment period and hours worked per week. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade level, i.e., GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn ), inappropriate material, inappropriate content, or personal information such as age, gender, religion, social security number, etc., on your resume.
  • Transcripts - if you are basing your qualifications on education or if the position requires education, you must submit copies of your transcripts
  • Registration/License - active, current registration/license if applicable for the position
  • If claiming VRA, VEOA or Veterans' Preference - a copy of your DD Form 214, which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference and/or 30% Disabled Veteran, you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of Purple Heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
  • Current or Former Federal Civilian Employees (Includes current Air Force employees): You are required to submit legible copy/copies of your last or most recent SF-50, Notification of Personnel Action, (block 24 must be a "1" or "2" AND block 34 must be a"1"). Additionally, if you are applying for a higher grade (GS) and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
  • Applicants must refer to the AF Civilian Employment Eligibility Guide (link provided above) for a complete list of required documents for each eligibility you identify.
  • ACTIVE DUTY SERVICE MEMBERS: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD-214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD-214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.

    Performance Appraisals for Current Federal Civilian Employees
    - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Applicant should not submit an appraisal that does not include this information.
    Awards for Current Federal Civilian Employees - Copies of any award received within the last 3 years.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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