Management and Program Analyst, GS-0343-11 (DEU)

Washington, D.C
Jul 18, 2019
Jul 22, 2019
Full Time


This position is located in the U.S. Department of Education, Office of the Secretary, Executive Office. This position performs analysis and advisory assignments related to the effectiveness of human resources programs and the efficiency of the management of operations.

Learn more about this agency


As a Management and Program Analyst, GS-0343-11, you will:

Administer, advise on, and deliver human resources products and services that improve the efficiency and effectiveness of operations. Coordinate personnel actions with senior managers, generates various requests for personnel actions and serves as a liaison with the Office of Human Resources (OHR) to resolve disputed, conflicting, and/or controversial human resources issues and problems. Provide comprehensive management advisory and analytical and evaluative services on work functions, processes and policies involving the recruitment, examination, selection, placement and compensation of civilian and excepted service employees. Perform recruitment functions through advising management on available recruitment strategies including merit promotion, delegated examining unit, non-competitive flexibilities and other direct hire appointment authorities. Ensure compliance of HR principles, laws, regulations, practices, and procedures, reconcile discrepancies or inconsistencies, research trends and patterns, and recommend to management appropriate HR interventions to resolve complex HR problems and issues.

Travel Required

25% or less - Occasional travel may be required

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship
  • Background investigation and fingerprint check required
  • Males over 18 years old must be registered with the Selective Service
  • May be required to complete a one-year probationary period

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.


Specialized Experience for the GS-11:

One year of experience equivalent to the GS-9 performing all three (3) of the following duties or work assignments:
  • Experience providing analysis of interrelated issues of effectiveness, efficiency, and productivity of substantial mission-oriented human resources programs.
  • Experience researching and interpreting appropriate federal personnel laws, agency regulations and policies to provide guidance to management.
  • Experience utilizing automated HR systems to process personnel actions.

  • OR

    PhD or equivalent Doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree


    Combination of education and experience adding up to 100% of the requirements

    Knowledge, Skills, and Abilities (KSAs):

    The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
  • Knowledge of, and skill in applying a variety of civilian personnel laws, executive orders, regulations, policies, concepts, policies, practices, and procedures as well as analytical, and diagnostic methods and techniques sufficient to solve a wide range of complex, interrelated human resources problems and issues.
  • Knowledge of analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency.
  • Ability to analyze facts, interpret and apply human resources guidelines, laws and requirements to draw conclusions, and devise recommendations and action plans to resolve complex and/or intricate, controversial, or unprecedented issues and problems.

  • Education

    If qualifying based on graduate level education from an accredited college or university, such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.

    Additional information

    Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).

    Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

    Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

    Financial Disclosure: This position does not requires financial disclosure.

    Telework: This position is telework eligible.

    Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We use a multi-step process to review and evaluate applicants:

    1. Eligibility and Minimum Qualifications
    Once the vacancy announcement closes, we will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if you do not meet U.S. Citizenship requirements or your application is missing any required documents. You will be rated as not qualified if you do not possess the minimum qualification requirements.

    2. Rating and Ranking
    If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required KSAs by comparing your submitted resume and documents against your responses to the occupational questionnaire. (The occupational questionnaire is the list of questions in the automated system that you will have an opportunity to answer once you apply for the position).

    Based on the outcome of this evaluation, you will be placed into one of three categories: Best Qualified, Well Qualified, or Qualified.

    If your responses to the occupational questionnaire are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.

    Veterans' Preference: Veterans' preference eligibles will be ranked ahead of qualified non-preference eligibles within each category for which they are qualified. Qualified veterans' preference eligibles with a compensable service-connected disability of 10 percent or more (CPS and CP) will be placed at the top of the Best Qualified category, except in the case of scientific or professional positions at the GS-9 grade level or higher.

    3. Referral and Selection
    If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    You must submit (REQUIRED FOR ALL APPLICANTS):
    • A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire.

    If you are qualifying based on education, you must submit:
    • Transcripts showing course titles, number of credits, and dates of completion. You may submit unofficial transcripts as part of your application; however, if you are selected, you will be required to submit official transcripts prior to appointment.

    If you are claiming Veterans' Preference, you must submit:
    • A copy of your DD-214 that shows active service and character of discharge, member copy 4 (Separated Members only); OR
    • A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR
    • The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR
    • Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).

    If you are claiming selection priority under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP), please visit:

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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