MINIMUM QUALIFICATIONS

Education
• Bachelor's Degree in Transportation Management, Business, Engineering, Public Administration or related field

Experience
• A minimum of fourteen (14) years of operations experience in a large public, service delivery environment, with at least five (5) years of supervisory management and operations management experience in a large-scale transportation, service or other related industry.

Certification/Licensure
• None

Preferred
• None

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Director Line Operations is responsible for effectively and efficiently planning, scheduling coordinating and directing rail service activities to include the management of stations operations, train operations, customer service issues, and division operations for designated Line and Field Operations Divisions and facilities.

ESSENTIAL FUNCTIONS

• Provides leadership, direction and oversight in the management of station and train operational activities for designated rail line segments, ensuring high quality service delivery for WMATA's rail transit operation.

• Addresses and corrects operational deficiencies within assigned rail line segments to include FTA Corrective Action Plans, On-time-Performance, and any safety issues.

• Coordinates with other line managers to establish and promulgate policy, processes, and procedures to enforce safety, reliability, and accountability.

• Ensures operation of the rail system is maintained to the highest standards and in accordance with all applicable codes.

• Works directly and cooperatively with other WMATA departments (i.e. Engineering, Safety, Bus, Customer Service) to address issues affecting rail line segments' delivery of quality service to WMATA customers.

• Interfaces with customers or customer advocacy groups to address service, safety or reliability concerns.

• Uses technology and data and develops solutions and strategies to improve overall performance and safety, and to forecast trends.

• Coordinates with inter-departmental peers to ensure that resources and personnel are available to meet and sustain applicable service plans.

• Effectively manages personnel and resources in compliance within budgetary constraints within line segments.

• Coordinates with Rail Operations Central Control (ROCC) to address line issues and/or progress of issue resolutions, in order to maintain highest level of safe, reliable and on-time service.

• Ensures that technology applications such as Maximo, SMS and RPM are being utilized to produce quality performance data. Evaluates, analyzes and monitors the performance of train, station and customer service operations. Provides recommendations and leads the development and implementation of corrective or commendation actions to be taken to increase efficiency and effectiveness.

• Prepares short and long-range forecasts of all transportation operational activities and the execution of services in the assigned rail line service area.

OTHER FUNCTIONS

• Prepares, updates and manages the implementation of contingency plans in the event of an emergency, special event or weather related operational problems.

• Attends both staff and executive safety meetings to present data and information on rail statistics within assigned line sector.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:

• Personal Interview
• Skills Assessments
• Verification of education and experience
• Criminal Background Check
• Successful completion of a medical examination including a drug and alcohol screening
• Review of a current Motor Vehicle Report

Closing:

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.