Duties

Summary

This position is located in the Multi-Door Dispute Resolution Division of the District of Columbia Superior Court. The Civil Quality Assurance Alternative Dispute Resolution (ADR) Program Officer is responsible for the program quality review of all case management related work for branch staff as well as managing the mediator term review process. The incumbent will also serve as the subject matter expert on the Court's case management system.

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Responsibilities

Brief Description of Duties

• Reviews all completed case management work of branch staff for adherence to time standards, accuracy, and guidelines
• Conducts quality review of cases forwarded to Multi-Door Division for mediation
• Oversees administration and daily operations of one or more Civil ADR Mediation Programs including case management functions
• Manages the mediator term review process, compiling necessary information and documentation needed to write the review
• Enters, monitors and reviews accuracy of case data in new case management system and captures case documentation
• Develops and analyzes statistical and narrative information on program operations and case work for periodic reports
• Effectively communicates with outside agencies, judiciary, court staff, attorneys, and clients to support program operations
• Develops and maintains Standard Operating Procedures for quality review process
• Supervises assigned staff

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
11

Requirements

Conditions of Employment

• Background and security investigation are required.
• A probationary period of one (1) year must be successfully completed.

To qualify for this position, you must submit the following:

Resume

Completed Vacancy Questionnaire

Documentation/Proof of Education

List of Professional References

Management Training Documentation (if applicable)

All required documentation must be received by the closing date of the announcement.

Qualifications

Minimum Qualifications: High school diploma or GED plus seven (7) years of case management experience including coordinating, managing and tracking cases in a court, legal, or social service agency, with three (3) of those years focusing on mediation or mediation training. Acceptable mediation experience includes mediation provided through court-based Alternative Dispute Resolution (ADR) programs, community mediation centers, government agencies, or private practice.

One (1) year of supervisory experience or successful completion of the DC Courts Management Training Program is required.

Experience utilizing Microsoft Office Suite and database systems for tracking, retrieving data, analyzing and reporting purposes is preferred.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education Substitution:

Associate's degree in business, management, public administration, criminal justice, social work or a related field with five (5) years of case management experience including coordinating, managing and/or tracking cases in a court, legal, or social service agency, with three (3) of those years focusing on mediation or mediation training.

Bachelor's degree in business, management, public administration, criminal justice, social work or a related field with three (3) years of case management experience including coordinating, managing and/or tracking cases in a court, legal, or social service agency focusing on mediation or mediation training.

Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts are required. If you are selected for the position, a criminal history records check will be conducted.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service, for education to meet the above requirements.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

Please note there is a mandatory one year probationary period for all non-judicial new employees.

All required information must be received by the vacancy announcement closing date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Resume

Completed Vacancy Questionnaire

Documentation/Proof of Education

List of Professional References

Management Training Documentation (if applicable)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.