Administrative Support Clerk

Employer
USAJobs
Location
Washington, D.C
Posted
Jul 17, 2019
Closes
Jul 24, 2019
Hours
Full Time
Duties

Summary

The Congressional Research Service (CRS), Foreign Affairs, Defense, and Trade Division (FDT) is seeking an Administrative Support Clerk. The selectee will provide frontline client service to callers and visitors. The selectee will provide administrative and clerical support to division staff and managers, perform specialized data entry, prepare and draft a variety of written documents using standard word processing software, and maintain official administrative files and records.

Learn more about this agency

Responsibilities

CRS works exclusively for the United States Congress, providing policy and legal analysis to committees, staff, and Members of both the House of Representatives and the Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for more than a century.

CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.

The work within the Foreign Affairs, Defense and Trade Division emphasizes analyses of security, political, and economic developments in every region of the world. Experts examine political, economic, and security relations between the United States and other nations; development and foreign assistance; human rights; international organizations; and transnational issues such as terrorism, refugees, crime, and nonproliferation. National security analysis includes a focus on national security and defense strategy, the U.S. defense budget, weapons systems, intelligence, military compensation, and military facilities at home and around the world. Trade analysts assess global economic issues, including trade agreements, exports, imports, tariffs, and international financial questions.

The Administrative Support Clerk will be proficient in Microsoft Office Suite applications, have knowledge of client relationship management software and systems, be able to provide excellent customer service, and must exercise sound judgment. The duties will include greeting, screening, and referring visitors; taking and delivering telephone messages; and referring callers. The selectee will also be responsible for handling routine inquiries relating to office support services, supplies, equipment, forms, and administrative approval processes and procedures.

The Administrative Support Clerk assists with preparation of official travel and training arrangements for division staff. Contacts persons and groups inside and outside the agency to schedule, arrange, and confirm meetings for senior level managers. Reserves conference rooms for meetings, briefings, and other appointments. Assists in the receipt and distribution of mail and other incoming materials. Assembles documents and compiles kits, packets, and/or other materials. Ensures proper operating levels of office supplies and monitors and maintains operability of office equipment. Places and tracks requests for custodial and other LC support services. Tracks status of division staff (e.g., supervisory coverage; lists of employees teleworking, on leave, or otherwise away from the office), and prepares and distributes daily attendance rosters and other staff listings. May serve as the division's timekeeper.

The Administrative Support Clerk performs data entry and other information and data management-related tasks using standard spreadsheet software, specialized databases, and/or automated tracking systems. Monitors CRS's automated client relationship management system and assigns requests following request management protocols. The selectee tracks information and research products in CRS's desktop publishing system, ensuring they are cleared through official review processes and are properly assigned to editors; uses standard word processing software to prepare and draft correspondence and other written materials; processes cleared electronic communications for web publication; and manages office SharePoint portal.

The Administrative Support Clerk maintains the organization and appearance of division hard copy files and undertakes quality control of electronically scanned records; makes determinations as to the consolidation, reclassification, and archiving of filed material; performs electronic scanning of paper records; and maintains up-to-date master files of administrative materials.

The position description number for this position is 256243.

The incumbent of this position will work a fixed work schedule, starting from 9:30 to 6 p.m. or 8:30 a.m. to 5 p.m., Monday-Friday.

This selectee in this position is not eligible for a flexitime or compflex work schedule.

This is a non-supervisory, bargaining unit position.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Travel Required

Not required

Supervisory status
No

Promotion Potential
05

Requirements

Conditions of Employment


No additional requirements to those listed above.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to provide customer service**

Ability to utilize computer technology**

Ability to apply administrative and clerical processes and techniques**

Ability to establish and maintain files and electronic data systems.

Ability to interact collaboratively with others.

Ability to exercise judgment and discretion.

Ability to attend to detail.

Ability to adapt.

Ability to communicate effectively other than in writing.


Position may be eligible for subsequent conversion to a permanent appointment, contingent upon business need, available funding and the selectee's performance. If the position does not become permanent at the end of the 3-year period, CRS employees will be returned to their former position or a position of similar grade and duties without loss of federal service tenure or seniority. Other Library of Congress employees should consult their supervisor or service unit management regarding their appointment status should they be selected but not placed in the position permanently.

Education

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf .

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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