Deputy Chief Information Officer, Account Manager for Benefits

District of Columbia, D.C
Jul 17, 2019
Jul 24, 2019
Full Time


The Deputy Chief Information Officer (DCIO), Account Manager for Benefits is a full time position that reports to the DCIO for Account Management, Office of Information and Technology. This position is located in Washington, DC. It serves as the lead IT executive for the creation and management of the Veterans Benefits Administration (VBA) and other VA components as determined by the supervisor. This position provides strategic leadership in managing IT project prioritization.
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The Deputy Chief Info Officer, Account Manager for Benefits is the accountable executive and proponent for application and infrastructure technology programs supporting his/her assigned components. The responsibilities of this position include, but are not limited to:

Assess high-level priorities of the components of this portfolio (currently Veterans Benefits Administration, National Cemetery Administration and Board of Veterans Appeals) as they relate to CIO and Departmental priorities and goals, shaping those priority and expectations-into realistic plans for execution and CIO commitment. Major elements of the role include developing multi-year IT support budget plans for the components of the portfolio, proposing and monitoring joint business plans between the CIO and the business partners supported by this portfolio, communicating both operational and strategic impacts to the portfolio with business partners, and maintaining contact with key members of the leadership of the business partner organizations.

Providing leadership and direction for the management of subordinate Customer Engagement Manager assigned to this portfolio, including a Senior Level employee.

Assessing the overall effectiveness, efficiency and productivity of the Account Manager for Benefits organizational component of the account Management Office, leading and directing the work of assigned staff to develop and institutionalize processes using standardized approaches and tools, and develops and reports metrics related to high level milestones.

Providing in-depth knowledge of the business partner and possesses useful for the development, design, and implementation of technology solutions to enhance quality performance to assigned business partners, providing product and resource management and service delivery insights to shape achievable solutions to evolving business demands.

Managing the prioritization process for the IT benefits portfolio, identifies potential areas where existing policies, procedures and tools change and where new ones need to be developed.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • US citizenship is required.
  • One year probationary period required for initial SES appointment.
  • Males born after 12-31-59 must be registered for Selective Service.
  • Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
  • Successful completion of drug screening required.
  • Public Financial Disclosure Report (SF-278) is required.
  • May be subject to reassignment geographically or organizationally.


To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: Demonstrated substantial experience managing IT project prioritization, portfolio balancing, and resource allocation in a benefits delivery organization ensuring compliance with policies and procedures where exist and developing and implementing new policies where needed.

TQ2: Demonstrated experience working with non-technical senior executives outside of the Information Technology organization, keeping them informed on critical matters associated with either IT development or IT operational sustainment, demonstrating superior communications and customer relationship management abilities to promote understanding of IT issues to help the business partner understand the implications of the IT issue on the business.


There is no education requirement.

Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Veteran Preference does not apply to the Senior Executive Service.: .

Drug Testing: All applicants tentatively selected for VA Senior Executive Service employment in any position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

A complete application for this position includes the following items:

1. Resume not to exceed 5 pages;

2. Written narrative response to address each Technical Qualification(s) not to exceed 2 pages each; and

3. Written narrative responses to address each Executive Core Qualifications (ECQs) not to exceed 2 pages each for a total of 10 pages; or4. Proof of non-competitive eligibility (if applicable). Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your Executive Core Qualifications (ECQs) from the OPM administered Qualifications Review Board (QRB).

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career Senior Executive, Qualifications Review Board (QRB) certified graduate of a Senior Executive (SES) Candidate Development Program (CDP) or an individual with SES reinstatement eligibility.You may be considered non-competitively for appointment to this position if you meet the mandatory technical qualifications requirements.

Non-competitive applicants do not need to submit ECQ narratives but you must clearly state your status in your resume and submit a written narrative response to theTechnical Qualification (s); not more than 2 pages per each TQ with a font size no smaller than 12 points.Proof of non-competitive eligibility is required. The agency has the option of considering you non-competitively or including you in the competitive process.

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