Microsoft Dynamics CRM Administrator
- Employer
- Sparks Group
- Location
- Washington, DC
- Closing date
- Jul 24, 2019
Job Details
Sparks Group has partnered up with a leading Association in Washington DC to find a qualified MS Dynamics CRM Admin. This association is intending on hiring this person directly, and they offer a great benefits package and great working environment. The Dynamics CRM Administrator provides end-user support and troubleshooting for personnel. Participate in development and improvement of current Microsoft Dynamics CRM, O365, and other business platforms. This position works with the AVP, IT on the implementation of innovative technologies and primarily supports our Mental Health Aid First Aid program. He or she plays a key role in managing and administering activities around Dynamics CRM, coordinating/resolving support tickets, upgrade initiatives, developing new and maintaining existing workflows and plugins within Dynamics CRM.
Responsibilities:
- Be the point person for business platforms, Dynamics CRM and O365, primarily supporting our Mental Health First Aid program
- Responsible for monitoring, performance optimization, security, maintenance and managing of users of Dynamics CRM
- Develops the workflows, plugins using Dynamics CRM platform and have the experience of working with the SDK of Dynamics CRM
- Develops the end user documentation, including application training manuals, job aids and workflows
- Responds in a timely fashion to end users' needs, analyze/resolve support tickets relating to business applications and general systems issues
- Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking
- Trains, instructs and educates groups and individuals in a team environment
- Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur
- Protects the organization by keeping information confidential
Desired Skills:
- Ability to capture business requirements and create system design documentation
- Ability to do Dynamics CRM system configurations, create/update workflows, plugins in Dynamics CRM for new or current requirements
- Technical and functional knowledge on working with ‘Portal' module of Dynamics CRM; should be able to maintain, support and extend implemented solution using ‘Portal' module
- Ability to understand and program with JavaScript and SDK provided by Dynamics CRM
- Ability to administer SQL database, maintain user CRM profiles and maintain the CRM enhancements (workflows, solutions etc.)
- Ability to perform data uploads from external data sources to Dynamics CRM using SSIS or other related tools
- Ability to conduct end user training
Qualifications/Background Profile:
- Bachelor's degree in Computer Science or equivalent technical job experience
- 3+ years' working experience with Dynamics CRM (365 online, 2016, 2015, 2013)
- 2+ years managing CRM technology projects, understanding business requirements, designing and configuring forms, developing workflows & plugins, importing data into Dynamics CRM from external sources, reports and dashboards and troubleshooting application bugs
- Dynamics CRM certification desired
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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